Collections Manager

Collections Manager EquipmentShare - 3.2 New Orleans, LA Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Leadership training provided Vision insurance 401(k) matching Gym membership Qualifications Associate's degree in accounting Debt collection phone call Phone communication Mid-level Improving operational efficiency Analysis skills Supervising experience Continuous improvement Team management Decision making Computer skills AI Associate's degree Debt collection negotiation 2 years Accounting Communication skills Client interaction via phone calls Full Job Description Build the Future with Us — EquipmentShare is Hiring a Collections Manager At EquipmentShare, we're not just filling a role — we're assembling the best team on the planet to build something that's never been built before . We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We're hiring a Collections Manager in New Orleans, LA - we are open to a remote or hybrid work environment. We're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Collections Manager will oversee collections procedures so that the portfolio, departmental and company goals are met. You will have a customer-focused approach, strong communication skills (including collections and negotiation), and proficiency with technology. Primary Responsibilities Possess strong customer focus with the ability to have detailed conversations with our customers Handle collection calls and or correspondence in a fast-paced, goal-oriented collections department Communicate with customers in a metrics-driven environment Navigate multiple technologies while staying engaged with our customers Evaluate and execute necessary bond and lien rights at the account project level Utilize negotiation and decision making skills; in addition to strong communication skills Demonstrate sensitivity and compassion in difficult situations Demonstrate personal excellence including punctuality, integrity and accountability Work independently and in a team environment Think critically and exercise independent judgement Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions Communicate and follow up effectively with both customers and branch personnel on a timely basis Reconcile customer disputes as they pertain to payment of outstanding balances that are due Effectively communicate with customers and co-workers both verbally and written Establish and maintain an effective and cooperative working relationship with branch personnel and co-workers Supervise credit/collections personnel in designated area Oversee credit/collections procedures so that the portfolio, departmental and company goals are met Why EquipmentShare? Because we do things differently — and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business — it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that's not just changing an industry for the sake of change — we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment. We're looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day Skills & Qualifications Strong analytical, decision-making, and problem-solving skills Detail‑oriented, highly organized, and capable of managing multiple priorities in a fast‑paced environment Excellent communication and interpersonal skills Ability to drive process improvements and support system enhancements

Education and Experience:

At least 6 years of experience in collections related field required At least 2 years in a related supervisory position required Automation, AI systems experience Associate's degree or higher in Accounting or relevant field preferred National Association of Credit Management (NACM) CBA, CBF or CCE certification preferred Experience in the equipment rental industry specifically, a plus

Physical Requirements:

Must be able to sit and work from a computer for prolonged periods A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an

EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.