GENERAL DESCRIPTION

Responsible for telephone and field collections to ensure rental accounts are current, controlling and managing daily credit activities including in-home collections, skip tracing to locate customers and merchandise, recovery of merchandise and processing legal accounts when necessary.

ESSENTIAL FUNCTIONS

▪ Follow all State and Federal collection laws. ▪ Must finish the Collections and other Training Modules within first 30 days. ▪ Organize and carry out all activities in the collection department. ▪ Meet or exceed company collection guidelines. ▪ Honestly and properly make a minimum number of calls to specified customers on a daily basis. ▪ Perform rental order verifications as requested by management. ▪ Partner with store sales staff on initial rental decisions. ▪ Properly receive payments and post amount paid to customer's account. ▪ Effectively communicate with customers with past due accounts via telephone or written communication. ▪ Visit past due customers in-home as necessary to collect payment or recover merchandise. ▪ Follow supervisor's instructions related to which customers to visit and what actions to take during the visit. ▪ Follow company's plan for record keeping on all correspondence with customers and status of collection efforts. ▪ Establish and maintain relationships with area lienholders and law enforcement agencies. ▪ Negotiate return of store merchandise with lienholders. ▪ Perform skip traces as required. Must be perform properly and per process. ▪ Advise management on merchandise recovery and prosecution decisions. ▪ Prepare, request and track prosecution against customers and lienholders. ▪ Maintain vehicle mileage logs. ▪ Protect company assets and maintain company confidentiality. ▪ Maintain the highest level of compliance with all company policies, and procedures. ▪ Ability and willingness to drive out into the field and visit customers. ▪ Ability to work with minimum supervision. ▪ Ability to arrive at work at 8:00 a.m. ▪ Ability to work Saturdays and split days off until 7 p.m. or later. ▪ Must have reliable transportation in order to arrive on time and stay until needed.

QUALIFICATIONS & REQUIREMENTS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Previous collections experience preferred. Previous RTO experience desirable.

Language Ability:

Good oral and written communication skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively and calmly with customers and coworkers.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to make critical decisions and exercise mature judgment.

RENT A WHEEL AND RENT-A-TIRE

Page 1

Operations Job Descriptions Account Representative Job Description Computer Skills:

To perform this job successfully an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software, Database software and Outlook email system.

License and Driving Record:

Maintain valid, non-suspended in-state driver's license at all times. Must maintain an acceptable driving record while employed by the Company. When driving company vehicle, must be careful and always follow the laws.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions, including higher temperatures. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and stoop, kneel, walk and stand. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Must be able to endure outdoor weather, including higher temperatures. This job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor.

STATUS:

Non-Exempt • I agree that I am able and willing to perform all the functions listed in this job description and can meet the physical demands. I understand any agreement made with me to not perform some duty listed on this job description must be in writing and signed by a member of Human Resources - no verbal exception will be given. Absent such written exception agreement, I understand I am required to perform all functions listed in this job description. •Print Name Signature Date

RENT A WHEEL AND RENT-A-TIRE

_ _ Page 2

Operations Job Descriptions Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Knoxville, TN 37917 (Required) Ability to

Relocate:

Knoxville, TN 37917: Relocate before starting work (Required)

Work Location:

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