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SpeedyDollar
Head of Collections
Career Insights for Collections Manager
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Based on Texas data
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What they do
A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$67,364 / year median in Texas
-7% projected decline
Job Description
SpeedyDollar , part of Aventus Group , is launching its consumer lending operations in the United States , and we are looking for an experienced Head of Collections to build and lead our U.S. collections function. Aventus Group is an international FinTech group with 17 consecutive profitable years , a business network spanning 22+ countries , and nearly 5,000 professionals worldwide . In the first half of 2026 alone, the Group's lending companies issued more than €851 million in loans across international markets. This is not a traditional collections management role. We are entering the U.S. market and are looking for a senior leader with direct, hands-on experience in U.S. consumer lending and collections who understands how to build, scale, and manage a high-performing collections operation in a highly regulated environment. You will have the opportunity to build the U.S. collections function from the ground up — shaping collections strategy, policies and procedures, technology, team structure, performance management, reporting, and operational controls. We are looking for someone who combines strong operational leadership with a deep understanding of U.S. consumer collections, performance management, compliance, analytics, automation, and contact-center operations — and who wants real ownership rather than simply managing an established process. Key Responsibilities Build and lead the U.S. Collections function, including organizational structure, recruitment, training, performance management, coaching, and operational procedures. Own the end-to-end collections strategy across delinquency stages, from early-stage collections through late-stage recovery, including segmentation, contact strategies, PTP management, payment arrangements, and account prioritization. Develop and continuously improve collections policies, procedures, workflows, scripts, escalation rules, and operational controls. Drive collections performance through data and analytics, monitoring key KPIs such as RPC, PTP and kept PTP, cure rates, liquidation/recovery rates, roll rates, contact rates, collector productivity, and cost of collection. Design and continuously optimize omnichannel collection campaigns, including dialer, SMS, email, IVR/voice automation, and other approved communication channels. Define contact strategies and operational controls in accordance with applicable U.S. requirements, including calling windows, contact frequency, consent management, and exclusion rules. Use automation, experimentation, and technology to improve recovery performance, including segmentation, A/B testing, dialer optimization, predictive analytics, and AI-driven collections initiatives. Establish performance-management frameworks for internal collections teams, including targets, scorecards, incentive structures, quality monitoring, and coaching. Manage external collection agencies and technology/service providers, ensuring performance, cost efficiency, appropriate controls, and compliance. Work closely with Legal, Compliance, Risk, IT, Product, and Operations to develop scalable processes and ensure collections strategies meet business and regulatory requirements. Provide regular portfolio and operational performance reporting to senior management and recommend corrective actions based on portfolio trends and collection results. RequirementsProfessional Experience 2+ years of direct experience in U.S. consumer lending / consumer finance collections , with significant responsibility for collections strategy or operations. Direct experience managing delinquent U.S. consumer loan portfolios . Experience in personal loans, installment lending, fintech, auto finance, credit cards, or another high-volume U.S. consumer finance environment . Proven experience managing collections teams and delivering measurable improvements in recovery, cure rates, roll rates, productivity, or cost of collection. Demonstrated experience building, launching, or materially redesigning collections strategies, processes, or operations , rather than solely managing an established function. Experience designing and managing collections strategies across multiple delinquency stages, including early-stage, late-stage, and recovery. Experience managing third-party collection agencies and/or other collections vendors is strongly preferred. B2B accounts receivable, invoicing, corporate credit, or Order-to-Cash experience alone is not sufficient for this position. Education Bachelor's degree in Business Administration, Finance, Economics, or a related field preferred. Technical & Collections Knowledge Strong command of collections KPIs and portfolio analytics, including RPC, contact rate, PTP, kept