Customer Service and Data Entry Specialist

OUR COMPANY

Surplus Service is the #1 E-Waste Management and ITAD (IT Asset Disposition) solutions provider in the U.S. As the UpcyclIT® leader, we provide eco-friendly solutions that lead to reuse of electronics over recycling, a far eco-friendlier and sustainable environmental option, and we were recently awarded the GEELA, California's highest sustainability award, by the Governor of CA. We are ISO 14001/45001, OSHA, R2v3, Green Business, B-Corp, "Great Place to Work", etc. certified. Please visit our website for more.

DESCRIPTION

The Customer Service and Data Entry Specialist will report to the onsite Manager. Prior experience as a technical sales manager in inside sales, and/or other internet sales roles are very helpful to finding success in this role.

RESPONSIBILITIES

Accurately input text and numerical information into ERP and CRM systems. Research items, write accurate descriptions and post items on internet platforms, i.e. eBay, etc. Monitor phones and reply to customer inquiries online while providing outstanding customer service. Provide timely daily customer records, sales, inventory, and any other required reporting. Build sustainable customer relationships of trust through open and interactive communication. Handle complaints and provide appropriate solution alternatives for resolution. Work closely with the Warehouse Team and Sales Team to accurately invoice customers.

WHAT YOU BRING

• High school diploma or 2 years equivalent data entry work experience.
• Strong spelling, grammar, and punctuation - written and oral communication skills.
• Excellent computer skills including Microsoft Office. Familiarity with CRM and ERP systems a plus.
• Ability to follow direction, multitask, and work independently, as well as part of our team, in a fast-paced environment.

We are looking for someone who can get the job done! This is an excellent opportunity for candidates looking to grow professionally. We are entering a huge growth phase. Help lead us there!

COMPENSATION/HOURS

$20 - $29+/hour depending on skills, with additional uncapped upside incentives. Medical, Dental, Vision, 401k, and Profit-Sharing plan, etc. This is a full-time position in Fremont, CA. Hours are Mon - Thu, 7:00 am - 5:30 pm. Please forward your resume with why you are a good fit to: careers@surplusservice.com. Surplus Service is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Surplus Service considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life Insurance Paid time off Vision insurance

Schedule:

10 hour shift Day shift No weekends People with a criminal record are encouraged to apply Ability to commute/relocate: Fremont, CA 94539: Reliably commute or planning to relocate before starting work (Required)

Work Location:

In person

Pay:

$20.00 - $29.00 per hour

Work Location:

In person