MILITARY & FAMILY READINESS CENTER FRONT DESK/DATA.

Location:

Hanscom AFB, Massachusetts Job Start Date:

September 30, 2026

Hours of Operation:

08:00- 16:00 except

Federal Holidays Salary:

$ 22.94 per hour (SCA)

Scope:

Possess a strong working knowledge and capability to operate data entry device(s) to input lists, records, or other data points into an electronic format. Strong working knowledge of web-based applications (Microsoft Edge/Chrome), Microsoft (MS) Office Word, MS Office Excel, and other MS Office Suite Products. Must be familiar with standard concepts, including prior customer service experience of a minimum of 12 months, practices, and procedures within a customer support and business environment. Possess the ability to rely on experience and judgment to plan and accomplish goals in a timely manner. Ability to take task direction and training from Government personnel. Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required. Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems. Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, looking for opportunities to raise awareness of M&FRC programs and services. Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. Ability to input all TAP data and resources in the AFFIRST to include, but not limited to, scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different timeline is directed by program managers. Maintain the appearance of the Front Desk and align chairs, materials, publications, and resources daily and report inoperable equipment to M&FRC management. The contractor shall take out personal trash and will be asked to conduct minimal vacuuming along with dusting furniture to maintain Air Force standard appearances. Ensure all clients completely sign in and generate a monthly client usage report in the format established by M&FRC management.

Qualifications:

Must be proficient in applying and troubleshooting Microsoft Office Suite applications, including MS Windows, MS Word, MS Excel, MS PowerPoint. Must exhibit excellent customer service and communication skills are required in the professional environment of the M&FRC. One year's experience working in customer service is required. Have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and possess the ability to communicate and work effectively with a diverse population.\nExpected to dress in appropriate business casual attire.

Requirements:

Must be a U.S. citizen. Must possess excellent verbal and written communication skills. Must be able to speak fluent English. Possess a valid driver's license. Must obtain a favorable, trustworthy determination. Pass pre-employment drug testing.\nMust be Flexible.

Benefits:

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