Description The Office Generalist ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems.

ESSENTIAL FUNCTIONS

Responds to incoming phone calls and emails in a friendly, professional, and standardized method. Communicates effectively with customers to maintain positive relationships. Handles order research and maintenance (eta's, shortages, damages, cancel requests, delivery issues, etc.). Processes order/data entry. Assists customers with returns. Performs light MS Excel reporting tasks. Position is responsible for the scheduling/planning of daily operational needs to schedule delivery in a safe productive manner with efficiency and minimum waste. Position will be required to interact with the dispatcher, managers and sometimes drivers on specific criteria related to the geographic locations being routed. Accurately input billing information into company system. Performs other related duties as assigned. Requires immediate supervision; primary job functions do not typically require exercising independent judgment. Required Skills Typing skills at 25-30 WPM are necessary. Computer proficiency with MS Office (Word, Excel, and Outlook) are required. Experience with the Internet and

AS400 /ASW

system is helpful. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills. Must be willing to work in a challenging, fast-paced environment. Must be flexible to work a different shift when necessary. Required Experience Previous customer service/call center and (or) data entry experience preferred. About

FIDELITONE FIDELITONE

helps clients earn their customers' loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients' business performance and profitability. Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.