Administrative Data Entry Specialist: SWORPS, TCSEPP - UTK

Administrative Data Entry Specialist:

SWORPS, TCSEPP - UTK

Knoxville, TN Job Details Full-time 1 day ago Qualifications Record keeping Microsoft Excel Phone communication Handling customer inquiries Greeting customers Zoom Filing English Administrative experience High school diploma or GED Financial record maintenance Accounting Data entry Clinical Social Worker Microsoft Teams Clerical experience Productivity software 1 year Phone call management Entry level Office experience Full Job Description This position will perform work responsibilities for Tennessee Child Support Employment & Parenting Program (TCSEPP). This position provides administrative support for SWORPS' Tennessee Child Support Employment and Parenting Program (TCSEPP) program staff. The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)'s lives. The Administrative Data Entry Specialist's responsibilities will include but are not limited to: Provide front-line service and support to TCSEPP Program Staff, SWORPS staff, and other visitors in a proficient and productive manner. Provide general office support including, but not limited to, answering phones, greeting visitors, managing office staff email, maintaining office orderliness and confidentiality, and distributing, filing, faxing, and copying standard documents. Updating case management records using proprietary software and Excel spreadsheets and assisting with case management record keeping. Preparing fiscal records, i.e. child support pre-enrollment and post-exit payment tracking and other duties as required. This is a grant-funded position and is contingent upon the continued funding of the grant. The Administrative/Data Entry Specialist responsibilities will include, but are not limited to: Entering child support payment data into data management system Providing TCSEPP program staff with case information; i.e. new referrals, and official child support court dates, capias, incarceration, etc Coordinating with managers and evaluators to provide necessary data from third party software Maintaining participant privacy and data security Answering phones/returning phone calls utilizing the RingCentral Phone App Sending, composing, and managing email Composing and sending letters Communicating with program staff and evaluators through email and meetings Participating in conferencing software, such as Zoom, Microsoft Teams. Setting up Zoom and/or Microsoft Teams meetings Tracking participant child support payments pre-enrollment and post-exit Assisting with gift card management & mailing of gift cards Assisting with preparing fiscal/accounting and travel documents Ordering office supplies as needed Providing document support using Office 365 products Providing effective written, oral, and digital communication in English Providing back-up support for TCSEPP Administrative Colleagues Assisting with special projects Other duties as assigned

Required Qualifications Education:

Applicants must hold a high-school diploma or the equivalent.

Experience:

1 to 2 years work experience in an office setting including data entry and customer service experience

Knowledge, Skills, Abilities:

Ability to positively interact with program staff Participants, partners including child support, court, attorneys, etc. Microsoft Office 365 including Word, Excel, Adobe. Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications Experience :

Extensive clerical, data entry and customer service experience in an office setting, and work with social services programs or child support. Work Location This position is hybrid and requires reporting to the UT Social Work offices in Knoxville, TN. Compensation and Benefits UT market range: 04 Anticipated hiring range: Around Midpoint of the range Application Instructions Applications will be reviewed as received and interviews can begin as soon as 7 days from posting. Interested individuals should provide the following: Resume Cover Letter List of 3 Professional References About The College/Department/Division The Social Work Office of Research and Public Service (SWORPS) is an applied research center of the University of Tennessee College of Social Work (CSW). We are a dynamic and close-knit interdisciplinary team of individuals with a shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond. Over the past fifty years, SWORPS has worked with local nonprofits such as the United Way of Greater Knoxville, University of Tennessee departments and faculty researchers, state agencies such as the Tennessee Department of Human Services, and federal agencies like the Department of Housing and Urban Development. Our annual portfolio consists of 25-40 sponsored projects spanning a wealth of different content areas, but one common thread -each project contributes one more building block for thriving communities with equitable outcomes for all. Learn more about SWORPS and some of our programs and resources by visiting our webpage: https://www.sworps.tennessee.edu/ The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university's tradition of lighting the way for others through leadership and service. UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory. The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service. UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone. The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine. Apply today and join the Tennessee Volunteer community!