Job Overview We are seeking a highly motivated and detail-oriented Data Entry Specialist to join our dynamic team. The Packet Specialist is a cross-trained role responsible for creating, processing, shipping, and supporting veteran claim packets from start to finish. This position requires accuracy, compliance with VA standards, and the ability to perform multiple packet-related functions as operational needs require.

General purpose:

The Packet Specialist ensures the accurate, timely, and compliant preparation, processing, and delivery of veteran claim packets while providing clear and professional support to veterans throughout the claims process.

Position responsibilities:

Create and complete packet shells and veteran claim packets using approved templates and VA-compliant standards. Prepare accurate condition-specific statements and supporting documentation. Review packets for completeness, accuracy, formatting, and required documentation before submission. Verify intake information and resolve missing, incomplete, or inaccurate documentation. Meet established production, quality, and error-rate KPIs. Prioritize workload to meet department deadlines and 48-hour turnaround requirements. Package, ship, and track completed packets while maintaining accurate shipping records. Assist veterans professionally through phone, email, text, Teams, and walk-in support. Maintain accurate CRM documentation, production logs, and required reports. Participate in QA/QC reviews and complete corrections promptly. Communicate process issues, trends, and recurring errors to leadership. Cross-train and provide operational support in packet creation, shell creation, shipping, QA/QC, and veteran care functions. Collaborate professionally with internal departments and maintain effective communication. Participate in ongoing training while following all VA regulations, SOPs, compliance requirements, and company policies. Perform other related duties as assigned to support departmental operations. Join us as a Data Entry Specialist if you thrive in a fast-paced environment where your accuracy, technical skills, and organizational abilities make a real impact. We value your dedication to quality work and offer a supportive environment where your contributions help drive our success forward!

Pay:

$27,040.00 - $31,200.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person