Specialist, Admissions Salary $40,268.80 - $52,535.60 Annually Location Prescott Campus, Prescott, AZ Job Type Full Time Job Number 2026-00217 Department Admissions Opening Date 08/27/2026 Description Benefits Questions Description of Position The Admission Specialist is the first point of contact in YC's holistic approach to student success. The specialist plays a critical role in guiding prospective students through the new student checklist and supporting students as they transition from applicant to enrolled status. This includes assisting with the application process, coordinating placement testing, managing transcript requests, advising on financial options, explaining residency requirements, guiding students through the identity verification process, and connecting students with the appropriate academic advisor. The Admission Specialist ensures that each student receives personalized support and accurate information to make informed decisions about their educational journey. The Admission Advisor is also responsible for assisting personal interest and continuing students as they navigate registration and program progression. Essential Duties and Responsibilities Assist students through walk-ins, phone calls, email, chatbot services, and other communication platforms, adapting service delivery to meet individual student needs. Guide prospective students through the admissions process from inquiry to enrollment by evaluating individual circumstances and recommending appropriate pathways. Independently assess, prioritize, and respond to student needs by exercising sound judgment to determine appropriate next steps throughout the admissions and enrollment process. Manage prospective, new, transfer, continuing, returning, and personal interest students, independently balancing competing priorities while ensuring timely follow-up and completion of milestones. Analyze and troubleshoot complex admission application issues, identifying barriers to enrollment and determining appropriate resolutions in accordance with college policies, procedures, and regulatory requirements. Exercise independent decision-making when resolving student concerns, escalating issues only when circumstances fall outside established guidelines or require policy interpretation. Review admission applications, supporting documentation, and student records for accuracy and completeness while identifying discrepancies and determining appropriate corrective actions. Maintain current and accurate demographic and academic information in student information systems, ensuring data integrity and compliance with institutional standards. Document student interactions, progress, decisions, and follow-up actions to ensure continuity of service and accurate institutional records. Schedule, monitor, and evaluate student progress through the New Student Checklist, proactively identifying students at risk of stopping out and implementing appropriate outreach strategies. Determine the appropriate academic advising referral based on a student's educational goals, academic interests, and program requirements. Provide comprehensive information regarding Yavapai College programs, admissions requirements, enrollment procedures, academic policies, and available student resources. Assist personal interest students in navigating registration processes while independently resolving registration-related questions and identifying available resources. Coach students in developing self-sufficiency by teaching them to effectively navigate college systems, including DegreeWorks, the YC Portal, Canvas, and other student success technologies. Guide students through identity verification requirements and determine appropriate documentation needed to satisfy institutional and regulatory standards. Collaborate with staff, and departments across the College to resolve complex student issues, improve processes, and promote student success, retention, and completion. Participate in recruitment, outreach, orientation, enrollment, and student development events, representing the College in a professional manner. Identify opportunities for process improvements, recommend solutions, and contribute to the continuous enhancement of admissions and enrollment services. Perform other duties as assigned that are consistent with the scope and responsibilities of the position. Minimum Expectations & Requirements Associate degree or an equivalent combination of education and customer service experience sufficient to successfully perform the essential duties of the position

Skills:

Ability to interact and effectively communicate with diverse employee and student populations Exceptional customer service skills Ability to work at a computer for extended periods of time Ability to travel monthly to other campuses during the year, with more frequent travel during registration periods Proficiency with Microsoft Office Ability to prioritize tasks, adhere to guidelines provided by leadership, and utilize critical thinking skills to promote the best possible customer experience Regular attendance is an essential job function, demonstrating dependability in performing job duties Preferred Skills & Abilities Experience working in a fast-paced, high-volume environment Experience working with students in a higher education environment Experience with student information systems, preferably Banner Essential Functions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet. Yavapai College offers its full-time employees a comprehensive benefit package:

HEALTH/LIFE BENEFITS

Medical/Dental/Vision Insurance:

College's partial payment of premiums toward medical with pharmacy and/or dental plan options picked by employees for themselves (and eligible dependents)

Flexible Spending Accounts:

Pre-tax pay deductions to use for eligible medical or dependent daycare costs Employee Assistance Program (EAP): Counseling and referral services for employees and their immediate families for depression, stress, family/marital conflict, and alcohol/drug issues

Vision:

Provides an amount per plan year for eligible expenses such as vision exams, lenses, frames, prescription sunglasses, and contact lenses

Life Insurance:

The College provides Basic Life Insurance coverage at twice of the employee's annual salary. Dependents have automatic coverage of $2,000/spouse and $1,000/per child if enrolled in medical plan.

Voluntary Individual And Family Term Life Insurance:

Additional term life insurance coverage available for employee, spouse and children.

Other Insurance Coverage:

Short Term and Long Term Disability (replacement income insurance), and Workers' Compensation (compensation, medical expenses and death benefits for on-the-job injuries or occupational diseases)

RETIREMENT BENEFITS

Retirement Benefits:

Arizona State Retirement System or Optional Retirement Plan, and Social Security (which provides a basic retirement annuity based on age and years of contribution)

Tax Deferred Annuities:

Employees' contributions to designated tax-deferred annuities

Unemployment Compensation:

Employees who are laid off or terminated may receive benefits if covered wages meet requirements

LEAVE BENEFITS

Vacation :

10 days of Vacation leave annually.

NOTE:

For employees who work an amount of contractual days, there will be no earned vacation.

Sick Leave:

12 days sick leave annually.

NOTE:

Employees working less than full time or an amount of contractual days will receive a proration of sick leave.

Personal Leave:

Use of up to three personal leave days per year which are charged against accumulated sick leave to take care of items of personal business

Other Leave:

Bereavement leave, Civic Duty Leave (Jury duty, active military duty, military training), and Family Medical Leave Act (FMLA)

Holidays:

29 days during the year as paid holidays for full-time employees which include Independence Day, Labor Day, Veterans Day, 3 days at Thanksgiving, Winter/year end break (10 days), Martin Luther King Day, Spring Break, Memorial Day, Juneteenth, and Fall Break.

OTHER BENEFITS

Breaking Bread:

32 meal swipes for use at the Prescott Campus Eatery. All Other Campuses and Sites receive a $140 credit each semester (fall and spring) to be used at the Open Market on campus/center

Spanish Interpreter Incentive Program:

Employees interested in additional compensation for their Spanish speaking skills agree to assist YC by attending two recruiting events and being available for Spanish Interpretation needs as they arise. Compensation is added to the employee's regular pay at the rate of $175 per month. Employees that are interested in participating let your HR Business partner know, so they can schedule you for the ACTFL language proficiency test at the YC testing center.

Direct Deposit:

Paychecks deposited directly into the employee's bank account(s)

Tuition Waiver:

Eligible Full-time Faculty and Staff, their legally married spouse, and eligible dependents may enroll in a partial or full program of coursework without payment of tuition, exceptions may be lab fees and market-based additional fees

Sabbatical:

Faculty, professional, and administrative staff may apply for compensated leave of up to a year after six years of continuous service

Professional Development Opportunities Additional Benefits and Services:

Local community discounts to faculty and staff, computer loan program, mail and notary service. 01 Do you have the minimum required education listed in the job description or an equivalent combination of education and experience?

Please note:

One year of education can be substituted with 2 years of job-related experience. Yes No Equivalent combination of education and experience 02 Do you have the minimum required job-related experience listed in the job description or an equivalent combination of education and experience?

Please note:

One year of education is equal to 2 years of job-related experience. Yes No Equivalent combination of education and experience 03 Do you meet all other minimum requirements listed in the job description? Yes No Required Question Employer Yavapai College Address 1100 E. Sheldon Street Prescott, Arizona, 86301 Website http://www.yc.edu/hr