This is an onsite position working from our Anaheim office. Willingness to travel throughout the county or neighboring counties is required.
Why Maximus
? Professional Development Opportunities
Participate in training programs, workshops, and conferences
? Maximus Wellness Program and Resources
Access a range of wellness programs and resources tailored to your needs
? Employee Perks and Discounts
Additional benefits and discounts exclusively for employees
? Tuition Reimbursement
Invest in your ongoing education and development
? Recognition Platform
Acknowledge and appreciate outstanding employee contributions
? Holistic Wellness Support
Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
?️ Paid Time Off Package
Enjoy PTO, Holidays, and sick leave, along with Short
and Long-Term Disability coverage
? Future Planning
Prepare for retirement with our 401K Retirement Savings plan and Company Matching
?️ Comprehensive Insurance Coverage
Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
? Competitive Compensation
Quarterly bonuses based on performanceMust reside in Orange County and be willing to work onsite. Essential Duties and Responsibilities
Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels
Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines
Perform initial eligibility screening for services using defined criteria and procedures
Review and screen applications and supporting documentation for completeness and accuracy
Enter, update, and maintain application, intake, and case information in applicable databases and systems
Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable
Contact customers or providers to obtain missing or incomplete information related to applications or documentation
Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results
Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
Determine urgency and sensitivity of incoming matters and route or escalate appropriately
Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process. Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Reliable transportation and valid automobile insurance
Valid CA Driver's License
Knowledge of the local community
Willing and able to travel throughout counties as needed
Fluency in threshold languages (English and Spanish
Six months of customer service experience
Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
Experience working with low-income and diverse populations preferred#LI-Onsite #TrendingJobs Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. 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