Key Responsibilities:

Review applications, forms, and supporting documents for completeness and accuracy. Based on general knowledge.

Verify applicant information, including income, residency, employment, household status, or other qualifying criteria. Based on general knowledge.

Determine eligibility for benefits, services, or programs according to established guidelines and regulations. Based on general knowledge.

Request additional documentation when needed and follow up with applicants. Based on general knowledge.

Maintain accurate case files, records, and system updates. Based on general knowledge.

Explain eligibility decisions, program requirements, and next steps to applicants. Based on general knowledge.

Ensure compliance with internal policies, legal requirements, and confidentiality standards. Based on general knowledge.

Collaborate with case workers, customer service teams, providers, or other departments as needed. Based on general knowledge.

Monitor deadlines, recertifications, and status changes for active cases. Based on general knowledge.

Assist with audits, reporting, and issue resolution related to eligibility determinations. Based on general knowledge.