Enrollment Support Assistant JAW Financials Inc West Hartford, CT Job Details Full-time $800 - $1,200 a week 6 hours ago Benefits 401(k) Professional development assistance Qualifications Customer follow-ups Customer records maintenance Confidential information handling Customer relationship building Client onboarding Email customer support Account maintenance Phone communication In-person customer service Accurate transaction records management Administrative experience Managing clients in a customer support role Client database systems Phone customer support Data accuracy checks Customer information system software Communication skills Entry level Quality data entry Documentation reviews Office record organization Customer data entry Full Job Description Are you organized, customer-focused, and great at guiding people through key administrative steps? We are seeking a detail-oriented Enrollment Support Assistant to join our team. In this role, you will serve as a primary point of contact for new participants, assisting them through registration, verifying eligibility, processing documentation, and ensuring a seamless onboarding experience.

Key Responsibilities Guide Applicants:

Assist prospective participants or clients step-by-step through the enrollment and application process.

Verify Information:

Review submitted applications, ID verification, and supporting documentation for accuracy and completeness.

Provide Customer Support:

Answer incoming inquiries via phone, email, or in-person regarding program details, eligibility criteria, and status updates.

Maintain Records:

Accurately enter and update candidate records and transaction details in our system.

Troubleshoot & Follow Up:

Outbound follow-up with applicants to gather missing information and resolve enrollment delays quickly. Qualifications & Skills Strong verbal and written communication skills with a customer-first mindset. High attention to detail and strong organizational ability. Comfort using computer software, customer databases (CRM), and digital forms. Ability to handle confidential information with discretion. Previous experience in customer service, administrative support, data entry, or admissions/enrollment is a plus.

Pay:

$800.00 - $1,200.00 per week

Benefits:

401(k) Professional development assistance

Work Location:

In person