About the Position Hope & Help is seeking a compassionate, organized, and client-focused Referral Specialist to join our Ryan White Case Management team. The Referral Specialist helps individuals access and remain connected to HIV medical care and essential support services. This position conducts Ryan White eligibility screening, coordinates referrals, assists clients in navigating available benefits and services, and follows referrals through completion. The role plays an important part in reducing barriers to care and supporting linkage to care, retention in care, and viral suppression. What You'll Do Conduct initial screenings for Ryan White program eligibility and assist with enrollment and recertification. Verify required documentation, including insurance, income, residency, and HIV status. Connect clients with HIV medical care, medical case management, housing, food, transportation, behavioral health, and other support services. Track referrals and follow up to confirm clients successfully connect with needed services. Help clients understand and navigate the Ryan White system, Medicaid, ADAP, PAPs, insurance, and other available resources. Identify and help reduce barriers involving transportation, documentation, insurance, and access to care. Maintain accurate and timely documentation of referrals, client contacts, eligibility, and outcomes. Collaborate with case managers, clinical teams, outreach/linkage staff, and community partners to coordinate client care.

Required:

Associate's degree in social work, psychology, human services, public health, or a closely related field. At least one year of experience in health or social services, patient navigation, or a closely related role. Strong communication, organization, documentation, and clientservice skills. Ability to manage competing priorities, deadlines, and client needs. Valid Florida driver's license with a clean driving record. Ability to work effectively and respectfully with individuals from diverse backgrounds.

Preferred:

Bachelor's degree. Previous HIV/AIDS or Ryan White program experience. Knowledge of HIVrelated services, benefits, insurance, and community resources. Experience with

EHR/HMIS

systems or similar databases. Bilingual skills. What Success Looks Like Success in this position includes timely responses to client inquiries and referrals, accurate documentation, on-time eligibility and recertification, successful linkage to HIV medical care and support services, and strong follow-through on referral outcomes. About Hope & Help At Hope & Help, our work is centered on connecting people to compassionate healthcare, resources, and support that strengthen individual and community health. Transforming hope into action & help into healing. About Hope and Help Center of Central Florida Inc Welcome to Hope & Help, a non-profit health organization and medical clinic committed to reducing the alarming rates of HIV and STI transmissions in Florida. Our mission is to provide comprehensive health education, prevention, testing, and treatment. We offer free, rapid testing for HIV, Syphilis, and Hepatitis C at various locations to ensure accessibility. The Medical Clinic provides STI testing and treatment options in Orlando, with patient assistance programs ensuring inclusivity. We understand the interconnected nature of health and offer services such as housing assistance, transgender healthcare, and hormone replacement therapy. Six support groups are also available to provide emotional support. Visit us for a warm and welcoming environment where we stand as the beacon of healthcare you need for testing and treatment. Together, let's end the HIV and STI epidemic in Florida.