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Pharmacy Intake Specialist
Career Insights for Eligibility Specialist
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Based on Illinois data
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What they do
An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
$48,103 / year median in Illinois
+17% projected growth
Job Description
Pharmacy Intake Specialist Spectraforce Technologies United States, Illinois, North Chicago Sep 01, 2026
Position Title:
Pharmacy Intake Specialist Work Location:
North Chicago, Illinois, 60064 (100% Onsite)
Duration:
6
Months Position Summary:
The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.
Key Responsibilities:
Completes the intake process of all applications into Customer Relationship Management System (CRM)
Associates and tags all images to the patient, data enters all information including patient demographic information, physician information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM
Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data
Completes initial assessment of simplified application
Identify appropriate work flow based upon business rules
Collaborate cross functionally to ensure processes are followed according to business rules and policies
Ensure all patient cases are documented in the CRM in accordance with all business rules and policies
Conduct renewal and year end recertification's process as determined by the Patient Assistance Program
Readily assists on special project within job scope to improve reimbursement optimization when requested by management
Manages incoming and outgoing mail
Qualification & Experience:
High school diploma or equivalent required. College or a 2-year Associate Degree is preferred
A minimum of 1-3 years' experience within an office or administrative setting
Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus
Strong attention to detail and work independently with minimal direction
High quality customer service skills
Ability to express ideas clearly in both written and oral communications
Working Conditions & Physical Demands:
Sit, stand, carry heavy objects
Additional Information:
5 days a week, 8.5 hours a day
Overtime can range from offered to mandatory
Hours open are 7am-7pm, new hires start with later shift but need to be open for flexibility
During the year, we may have mandatory overtime that could be up to 10 hours a week
Agents will work onsite 100%
Training will be done onsite
Do not have time off in the next 90 days
Understand that time off will need to go through our request off process, cannot guarantee upfront