An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.
Team Lead of Transfer Eligibility NAIA Eligibility Center Kansas City, MO Job Details Seasonal | Full-time 9 hours ago Qualifications Customer communication Confidential information handling Team supervision Supervising experience Bachelor's degree Leading team collaboration initiatives Team motivation (leadership skill)
Full Job Description Description:
The transfer eligibility team lead manages the resources, processes, and people required to determine the eligibility of ~10,000 domestic students in the NAIA Eligibility Center each year. As a member of the center's management team, they support the accurate and timely determination of initial eligibility for 40,000 first-time NAIA student-athletes, handling 90,000 documents and 45,000 customer inquiries annually.
Requirements:
Essential duties and responsibilities include, but are not limited to, the following: Effectively supervise and lead 2-6 full-time staff and about 5-6 seasonal staff toward motivation, aligned workloads, clear vision, adaptability to change, and fiscal responsibility Contribute to the hiring and on- and off-boarding activities of full-time and seasonal staff Contribute to the eligibility center training efforts regarding transfer students Contribute to continuous improvement for enhanced quality, efficiency, and stakeholder satisfaction through the use of established data and reporting Contribute to cross-departmental collaboration to ensure successful: Appellate processes (legislative services) Use of equipment, technology systems, data, and reporting (technology) Contribute to the overall leadership and management for the NAIA Eligibility Center's effective operation and strategic long-term growth Support communication with key constituents, including NAIA members, students, parents, and others, regarding EC operations and prospective NAIA student-athletes Serve as liaison to membership groups as needed Establish and maintain knowledge of higher education, FERPA, and competitive structures
Requirements:
Bachelor's degree and 3-5 years work experience Demonstrated ability to lead a team and create a positive working environment Ability to provide exceptional customer service, communication, confidentiality of protected information, and professionalism Skilled in organization and time management Knowledge of NAIA/ intercollegiate athletics, preferred
