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Albany County

ELIGIBILITY CLERK (HELPS)

Entry-Level JobVerifiedNo experience needed
Pay: $37,132/yr
Posted: 8 weeks ago
Location: Albany, NY (Onsite)
Last Updated: 5 days ago
Hours: Full-Time
Expires: 10/15/2026

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What they do

An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.

$51,430 / year median in New York

+19% projected growth

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Job Description

POSITION
Eligibility Clerk (HELPS)
DEPARTMENT
Albany County Department of Social Services SALARY:
$37,132 WORK
LOCATION
162 Washington Ave, Albany, NY 12210
BENEFITS:
► Generous Paid Time-Off ► NYS Retirement System ► Work-Life Balance ► Health, Dental, Vision and Hearing ► Tuition Reimbursement ► Public Service Loan Forgiveness
DESCRIPTION
Under general supervision, an incumbent of this class, located in the Department of Social Services Reception Area, performs moderately com
  • plex eligibility clerical support functions to assist programs and/or administrative staff in determining the possible eligibility of applicants for various Federal and State funded programs. An incumbent is expected to learn applicable program regulations, policies and procedures to relieve superi
  • ors of the more routine tasks and support functions associated with the eligibility process, including face-to-face contact with applicants, to provide information about programs as well as gather information relating to cases.
Work also includes using a variety of database management systems such as the State's Welfare Management System and other departmental databases to gather case information or information to support case processing and management, reporting and tracking. This level is distinguished from Eligibility Examiner I in that only the Eligibility Examiner I or higher-level eligibility staff has the authority to make eligibility determinations and redeterminations, compute and authorize clients' budgets, and open, close or reopen cases. Does related work as required.
MINIMUM QUALIFICATIONS
Graduation from high school or possession of a high school equivalency diploma. Please submit a resume with this application.
POINT OF CONTACT FOR INQUIRIES
DSSInquiries@albanycountyny.gov Candidates will not have to take an exam for this title. This is a Hiring Emergency Limited Placement (HELP) Program
  • designated title. The HELP Program is a temporary program designed to help local government employers address cur
  • rent staffing issues. Traditionally, the titles filled under the HELP Program required job candidates to compete in a com
  • petitive exam to be considered for employment. For the duration of the program, this title will be classified as non
  • competitive and categorized as a "HELP Program" position. At the close of the program, this position will revert to compet
  • itive class status. Employees occupying positions filled through the HELP Program will be granted competitive class sta
  • tus without the need to participate in a competitive exam.