Admissions Assistant

Admissions Assistant Serenity Lane - 3.6 Coburg, OR Job Details Full-time From $20 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Paid sick time Qualifications Computer operation Phone communication High school diploma or GED Typing Clinical confidentiality policies Quality data entry Client interaction via phone calls Customer data entry Full Job Description About Serenity Lane At Serenity Lane, our mission is to transform lives through the treatment of addiction. We believe in the power of recovery and are committed to delivering excellent, compassionate patient care. Our goal is to affirm the dignity of each individual, empower families, and partner with communities to create lasting change. If you believe in recovery, want to grow in your career, and are driven to help others—you belong here. About the Role The Admissions Assistant is the first voice many individuals and families hear when they reach out for help. This role plays a vital part in connecting people to life-changing treatment by providing compassionate, professional, and efficient first contact for those seeking Substance Use Disorder (SUD) services. This is a non-clinical intake position focused on gathering information, supporting callers through the first step of treatment, and ensuring a smooth transition to the clinical admissions team. If you thrive in fast-paced environments, excel on the phone, and bring empathy to difficult conversations, this role offers meaningful, mission-driven work. What You'll Do (Please note this is not an exhaustive list of responsibilities and duties) Answer inbound calls, web inquiries, and referrals with professionalism and empathy Complete structured, non-clinical intakes and gather demographic, treatment history, and insurance information Document interactions in Salesforce and schedule clinical screenings with the Admissions team Provide trauma-informed communication and clear next-step guidance to callers and families Meet call metrics, ensure accurate data entry, and collaborate with clinical and admissions teams for timely follow-through Participate in training and transition to remote work after meeting performance benchmarks •This role does NOT include: Clinical assessments or ASAM determinations Counseling or therapeutic services CADC or other licensure requirements

Remote Work Requirements:

After completing onsite training and demonstrating consistent performance, employees may transition to remote work.

Remote employees must:

Maintain a quiet, private workspace free from distractions Have reliable broadband internet capable of supporting live calls and CRM systems Ensure compliance with HIPAA and 42 CFR Part 2 privacy standards while working remotely All required computer hardware and technology are provided. What We're Looking For High school diploma or equivalent, required 1-2 years of call center or high-volume phone experience, required Strong typing skills and ability to document accurately during live calls, required Ability to navigate multiple systems simultaneously, required Excellent verbal communication skills, required Strong professional discretion and confidentiality, required Healthcare intake, screening, or patient access experience, preferred Behavioral health or SUD treatment experience, preferred Salesforce CRM experience, preferred Insurance verification experience, preferred Ability to confidently explain program strengths and guide prospective clients toward care, preferred Ability to pass a background check and drug screen (Serenity Lane is a Cannabis THC-free workplace) What We Offer Medical, Dental, Vision Insurance 401k Retirement Plan Education Assistance Paid Time Off & Sick Pay Wellness Programs ? Work-Life Balance Opportunities for growth and career advancement Supportive, mission-driven team environment Inclusive, respectful workplace culture Why Work at Serenity Lane? You'll join a team of professionals dedicated to improving the quality of life for patients and families—and in many cases, saving lives. You'll also find a workplace where compassion, collaboration, and personal development are part of our everyday culture. How to Apply Submit your resume and complete an application at our Serenity Lane Careers Center at serenitylane.org Questions?

Contact:

Qualified applicants will be contacted within two weeks. Offers are contingent on a background check and drug screening. Diversity & Inclusion at Serenity Lane Serenity Lane is an Equal Opportunity Employer. We are committed to building a workplace that is diverse, inclusive, and welcoming for all. We strongly encourage individuals of all backgrounds, identities, and experiences to apply. We prohibit discrimination based on any protected characteristic and strive to foster a culture of equity and respect.