Role Details Location:

Remote -

US:

AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, WA

Type of Support:

Inbound and Outbound Calls Contract Duration:

Temporary, 6 months

Training Schedule:

9:00 AM - 6:00 PM EST | Monday to Friday | 2-week duration

Work Schedule:

Open to shifting schedules (subject to business requirements).

Expected Start Date:

October 1, 2026

Compensation:

$18.94 per hour About Us Crescendo is an AI-powered solutions company that transforms how businesses engage with their customers. We believe customer interactions should be seamless, personalized, and impactful. Our people are at the heart of what we're building. At Crescendo, you'll join a team of driven builders addressing complex challenges where AI, software, and customer experience come together. We foster a flexible and inclusive culture with opportunities for mentorship, growth, and meaningful impact, while pushing the boundaries of what's possible with AI-powered customer engagement. The Role We're currently looking for a motivated Member Enrollment Specialist with a passion for talking with people, building strong relationships, and providing personalized support throughout enrollment and program implementation. The best fits for our team are people who are excited about working in a dynamic environment where they can change people's lives for the better and who are self-motivated and eager to be a strong part of the team. Additionally, those who are driven by helping others and making a real difference. The reason you join won't be the reason you stay.

What You'll Do:

Serve as the first point of contact that will introduce patients to the program and help them enroll via a smartphone app Conduct outbound calls (to program-eligible patients) and successfully convert those calls into enrollments Create exceptional patient enrollment experiences and share insights with your peers Evangelize the program benefits and the impact it will have on member health Deliver value to our partners and strengthen relationships through feedback, communication, and collaboration Gather patient insights on enrollment experience in order to outline areas of growth and opportunity Maximize team growth by delivering observations and identifying trends to help the team as it grows

What We Expect From You:

Highly preferred experience with supporting customers, conducting outbound calls, and/or converting sales leads You are a strong communicator who can easily build relationships, problem-solve, and navigate around push-back You love being on the phone and chatting with folks, and want to flex your extroverted personality You love providing assistance and showing people the benefit of a product or service You are tech-savvy, skilled at multitasking, and able to navigate through different systems simultaneously You can utilize your emotional intelligence to drive your conversations and allow you to meet patient needs You are goal-oriented with a go-getter attitude and are able to work with limited supervision You like to educate and simplify concepts for folks who struggle with complicated things What you'll get in return: Competitive compensation based on experience A dedicated wellness program, including support from an in-house psychologist Access to free posture-based fitness workouts from home Training opportunities provided by Crescendo and outside entities 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development Company Culture Proudly certified as a Great Place to Work®, our culture combines an AI-first mindset with an environment where top talent thrives. Our core values define our operational standard and give us our edge. They set the bar for how we execute, innovate, and partner with the world's leading brands. Care for

Others:

Empathy drives high performance. When our teams and partners thrive, the operational mission succeeds.

Embrace Growth:

Curiosity fuels progress. Take calculated risks, sharpen your technical and operational edge, and push boundaries.

Manifest Trust:

Trust is our primary currency. Earn it through execution, protect it fiercely, and build seamless collaboration.

Take Ownership:

Act with extreme accountability and integrity. Decisive action drives lasting impact.

Be Humble:

Humility unlocks better ideas. Listen actively, elevate collective intelligence, and maintain a continuous learning mindset. Crescendo is an equal-opportunity workplace. We champion diversity, inclusion, equity, and belonging as core pillars of how we operate. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status. Qualified applicants with criminal histories will also be considered in a manner consistent with legal requirements. We are committed to full inclusion. If you require reasonable accommodations to participate in the application or interview process, please contact us at careers@crescendo.ai.

Pay:

$18.94 per hour Expected hours: 40.0 - 44.0 per week Application Question(s): This position requires handling approximately 12 outbound calls per hour. Do you have prior outbound calling experience?

Experience:

Enrollment :

1 year (Required)

Language:

Spanish (Required) English (Required)

Location:

Orlando, FL (Preferred) Shift availability: Day Shift (Required)

Work Location:

Remote