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Automated Health Systems

Eligibility Specialist - Call Center

Pay: $16/hr

Posted: 2 weeks ago

Location: Fort Collins, CO (Hybrid)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/22/2026

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What they do

An Eligibility Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. May assist eligible applicants with enrolling in a program.

$50,722 / year median in Colorado

+21% projected growth

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Job Description

Eligibility Specialist - Call Center Automated Health Systems - 3.0 Fort Collins, CO Job Details $16 an hour 3 hours ago Benefits Wellness program Health insurance Dental insurance 401(k) Vision insurance Opportunities for advancement Qualifications Customer communication Conflict management Computer skills Full Job Description Automated Health Systems is seeking an Eligibility Specialist to support the Wyoming Medicaid Customer Service Center Project. This position is remote but will require you to pick up at our location in Cheyenne, WY. Benefits Health, dental, and vision insurance 401(k) Employee wellness program Training and career growth opportunities Responsibilities Process eligibility applications and resolve applicant/member issues Complete outreach and follow-up activities Document interactions in state and project systems Triage calls to the appropriate agency or business unit Provide respectful, confidential, high-quality customer service Stay current on Wyoming Medicaid policies and procedures Assist with assigned projects and related duties

Requirements:

Qualifications Associate degree in Human Services or related field preferred, or equivalent experience 2+ years of customer service or healthcare industry experience required Human services experience preferred Knowledge of Medicaid and Wyoming Department of Health policies preferred Strong communication, computer, and conflict resolution skills Bilingual skills are a plus Work Environment Office environment with light physical activity, including occasional lifting, bending, reaching, squatting, and kneeling. Automated Health Systems is an Equal Opportunity Employer.