Job Title:

Enrollment and Match Support Specialist Organization:

Big Brothers Big Sisters of South-Central Pennsylvania Location:

Lancaster County (Hybrid Work), with one day a week at Harrisburg office

Position Type:

Full-time (37.5 hours per week) Big Brothers Big Sisters of South-Central PA is seeking a dedicated and enthusiastic individual to join our team as an Enrollment and Match Support Specialist. This position plays a crucial role in facilitating the enrollment process, managing cases, and providing ongoing support to ensure successful mentoring relationships. The ideal candidate will possess strong facilitation skills, a passion for working with youth, and the ability to build positive relationships with stakeholders.

Responsibilities:

Facilitate the enrollment process for volunteers and youth, including conducting interviews, completing assessments, and ensuring compliance with program requirements. Provide case management support throughout the duration of mentoring relationships, including monitoring progress, addressing challenges, and providing resources as needed. Coach mentors and mentees for success by providing guidance, encouragement, and training on effective mentoring practices. Develop and maintain positive relationships with volunteers, youth, families, and community partners. Utilize knowledge of child development and behavior to support the matching process and ensure appropriate pairings. Collaborate with team members to assess program effectiveness and identify areas for improvement. Coordinate and facilitate school-based mentoring programs, including scheduling sessions, communicating with school staff, and supporting volunteer mentors and mentees. Maintain accurate and up-to-date records in accordance with agency standards and confidentiality guidelines. Attend meetings, trainings, and events as required.

Qualifications:

Bachelor's degree preferred, preferably in social work, psychology, education, or a related field. Experience working with youth in a mentoring, counseling, or educational setting preferred. Strong communication skills, both verbal and written, with the ability to effectively engage with diverse populations. Bilingual proficiency is a plus. Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities. Flexibility to work a hybrid schedule, including one day per week in the Harrisburg office and remote work for the rest of the week. Commitment to the mission and values of Big Brothers Big Sisters of South-Central PA. This is an exciting opportunity to be at the heart of our mentoring mission, making a positive impact on the lives of youth in our community. If you are passionate about youth development and creating meaningful relationships, we encourage you to apply.

Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person