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V
VanderHouwen
Group Enrollment Specialist (Remote)
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What they do
An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
$54,506 / year median in the U.S.
+8% projected growth
Job Description
Group Enrollment Specialist (Remote) Our client is seeking a detail-oriented Group Enrollment Specialist to support the accurate and timely onboarding of new small-group customers, with additional support for renewals as needed. The ideal candidate is organized, dependable, and customer-focused, with strong judgment, communication skills, and the ability to independently manage changing priorities while maintaining a high level of accuracy. This role is fully remote. Applicants must reside in Oregon, Washington, Utah, Idaho, or North Dakota. PST working hours are required. Group Enrollment Specialist Responsibilities Manage new group enrollment and setup activities from initial documentation through completion, ensuring information is processed accurately and on schedule. Review group documentation, establish eligibility requirements, and apply applicable benefits, rates, and enrollment information according to established procedures. Ensure group enrollment activities comply with applicable organizational, regulatory, confidentiality, quality, and service standards. Coordinate with internal teams such as Sales, Underwriting, and Membership Accounting to resolve questions and support new and existing groups. Prioritize workloads to meet productivity and accuracy expectations while providing backup, shared-work, and occasional overtime or weekend support as business needs require. Group Enrollment Specialist Qualifications High school diploma or GED and at least one year of healthcare industry experience, or an equivalent combination of education and relevant experience. Strong attention to detail, analytical thinking, and problem-solving skills with the ability to consistently produce accurate work within established deadlines. Ability to work independently with minimal supervision while effectively managing multiple priorities and fluctuating workloads. Strong written and verbal communication skills with a collaborative, customer-service-oriented approach; experience in customer service, claims, membership, or a related function is preferred. Proficiency with Microsoft Word, Excel, Outlook, or comparable applications, with the ability to learn complex systems; accurate typing and 10-key skills are preferred.