Health Plan Specialist - Medicaid Robert Half - 3.9 Minnetonka, MN Job Details Temporary | Contract $21 an hour 19 hours ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Desktop applications Telecommunications headsets Individual consumer customer service Productivity software Video conferences (communication methods) Full Job Description We are looking for a customer-focused Health Plan Specialist to support members through high-volume inbound service specifically related to Medicaid. In this customer-focused role, you will handle a high volume of inbound calls, guide members through questions related to coverage, billing, and enrollment, and work toward complete resolution with accuracy and empathy. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable working within a structured virtual training and remote support setting.

Responsibilities:

Respond to inbound member calls and provide knowledgeable support for benefit, billing, enrollment, and health plan inquiries. Manage a heavy daily call volume during peak periods while maintaining professionalism, accuracy, and a service-first approach. Take ownership of each case from initial contact through final resolution, ensuring details are fully documented and follow-up is completed on time. Use internal systems, online resources, and multiple applications at once to research concerns and deliver clear answers to members. Assist individuals facing more involved service issues by applying sound judgment, empathy, and problem-solving skills. Maintain complete and accurate records of member interactions, actions taken, and outcomes achieved. Participate fully in virtual training, team sessions, and ongoing coaching activities while remaining engaged on camera as required. Support a positive team environment by collaborating with colleagues and contributing to a strong member experience High school diploma or equivalent work experience. At least 2 years of call center experience in a customer service environment. Ability to communicate effectively in both verbal and written formats when handling sensitive or detailed member concerns. Proficiency with Microsoft Office, multi-screen workstations, and navigating several systems simultaneously. Strong attendance record and the ability to work assigned shifts Monday through Friday within a flexible daytime schedule. Stable hard-wired high-speed internet connection with ethernet capability; satellite, hotspot, and Wi-Fi-only connections are not acceptable. Ability to maintain a detail-focused, distraction-free remote workspace and use company-provided equipment, including headset and monitors. Health insurance or related healthcare customer service experience, including Medicaid or Medicare knowledge, is strongly preferred. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .