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AppleOne
Remote Call Center, Must Live in NJ
Entry-Level JobVerifiedNo experience needed
Career Insights for Enrollment Specialist
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What they do
An Enrollment Specialist provides assistance and information for people who apply for a government benefits program or health care program. Answers questions, assists with an application process, and reviews applications and relevant background information to determine eligibility. Assists eligible applicants with enrolling in a program.
$58,045 / year median in the U.S.
+15% projected growth
Job Description
Job Summary We are seeking Remote Call Center Customer Service Representatives for a contract/temporary Open Enrollment project supporting consumers with health care Marketplace inquiries. This remote customer support role is ideal for candidates who enjoy helping people, explaining information clearly, and providing accurate service in a structured call center environment. In this role, you will assist individuals, families, prospective enrollees, and authorized representatives with general questions, application support, eligibility information, enrollment assistance, updates, and other Marketplace-related needs. This opportunity offers paid hourly work, remote flexibility, structured training, and the chance to support an important public service program. Candidates can expect a team-focused environment with clear procedures, supportive leadership, and ongoing training to help them succeed. Key Responsibilities
- Answer inbound calls from consumers, prospective enrollees, the general public, and authorized representatives while following established policies, procedures, and privacy standards.
- Assist callers with health care coverage applications, household information, income details, eligibility determinations, and health plan enrollment.
- Document all inquiries, updates, and case details accurately in required systems.
- Process life event changes, demographic updates, disenrollment requests, and special enrollment period requests.
- Facilitate caller requests for materials by mail, email, or download, and coordinate translation services when needed.
- Escalate complex calls or issues to designated staff and participate in required meetings and training sessions. Compensation and Benefits
- Pay rate: $18 and for Bi-lingual Spanish, $19/hour
- Job type: Contract/temporary.
- Work arrangement: Remote.
- Project schedule: Open Enrollment project, with the first class starting in September 2026.