Admissions Specialist I - Nights

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location:

Texas Health Arlington Memorial, 800 West Randol Mill Rd., Arlington, TX 76012

Work Hours:

Full-Time; Sunday, Monday, and Tuesday from 8:45pm to 5:15am

Admissions Department Highlights:

Great working environment with plenty of learning opportunities.

Opportunity to work in a fast pace multi department environment.

Ability to interact and become familiar with all other hospital departments.

Friendly family-orientated environment.

Qualifications

Here's What You Need:

Education

• High School Diploma or Equivalent is required.
  Experience
  
• 1 Year Relevant Customer Service experience required.
  
• 2 Years Professional office/healthcare experience preferred.
  
• Experience in outpatient scheduling, patient registration, and insurance verification preferred.
  Licenses and Certifications
  
• CHAA - Certified Healthcare Access Associate Upon Hire preferred.
  
• CPI - Crisis Prevention Intervention Training maintained annually 90 days required.
  Skills
  
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
  
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
  
• Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.
  
• Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.
  
• Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
  
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.
  
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
  
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do:

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
  
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
  
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
  
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
  
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.
  
• Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).
  
• As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.
  
• Maintains customer service and/or productivity guidelines set forth by applicable leadership.
  
• Engaged and willing partner who mentors peers, exhibits flexibility, and adapts easily to change.
  
• Participates in staff meetings, process improvement, special projects and completes other duties as assigned.
  
• Maintains daily Epic work queue and personal Employee Scorecard Dashboard.
  
• Team member is responsible for maintaining awareness and accuracy of THR contracted insurance plans; as well the ability to communicate with patients/and families alerting patients of Out of Network and advise of potential financial implications, such as non-coverage.

Additional Perks of Being a

Texas Health Employee:

include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.

At Texas Health, our people make this a great place to work every day. Our inclusive, supportive, people-first, excellence-driven culture make THR a great place to work.

Texas Health Arlington Memorial Highlights:

Texas Health Arlington Memorial Hospital has a rich history in North Texas serving the local communities of Arlington, Kennedale, Pantego, Mansfield and Grand Prairie. We're a 369-bed, acute-care, full-service hospital serving our community since 1958. Our location in central Arlington provides convenient care to people in the DFW Metroplex and surrounding areas.

We specialize in comprehensive medical/surgical care, cancer care, women's services, behavioral health, neurosciences, and emergency medicine. Plus, we're a Level III neonatal intensive care unit, Level III Maternal Newborn care unit and a Level III Trauma Center. We're accredited by the American College of Surgeons as a Comprehensive Community Cancer Center and by the National Accreditation Program for Breast Centers.

Texas Health Arlington Memorial is a Joint Commission-certified Primary Stroke Center, a Chest Pain Center, and a Heart Failure Center. We've been recognized by the American Heart Association with a Gold Plus award for the exceptional care we provide to our stroke, heart failure and chest pain patients. We're also a designated Magnet hospital! Our community members recently recognized us as the best emergency department in Arlington. Plus, we're recognized by Blue Cross/Blue Shield as a Blue Distinction Center for care of our patients receiving Hip and Knee Replacement and Spine Surgery procedures. We're a top choice in North Texas for cancer and emergency services, women's health and much more.

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here!

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Location:

Arlington, TX US

Job ID:

26009557

Area of Interest:

Clerical/Admin

Job Type:

Part-time

Facility:

Texas Health Resources