Essential Job Functions

• Provides services that include confidential information, advocacy, and assistance to individuals 60 years of age and older regarding public and private benefits, housing, and consumer issues.
• Provide services that include confidential information, advocacy, and assistance regarding public and private benefits, housing, and consumer issues to individuals with disabilities ages 18-59.
• Coordinate, implement, and evaluate all services required to meet the needs of the targeted population.
• Treat all clients with respect and dignity.
• Assist consumers in gathering documentation and evidence for applications and appeals, such as medical and employment records.
• Provide information and assistance with grievance and appeal rights and processes.
• Read, Interpret, and apply regulations governing eligibility for benefits and work with the State DBS program attorneys for clarification.
• Consult regularly with program attorneys regarding individual cases and general caseload.
• Make referrals to other agencies and services when appropriate.
• Complete and submit all required paperwork on time.
• Assist clients in determining benefit eligibility and completing eligibility forms for all public benefit programs.
• Assist clients in completing eligibility forms when they are unable to do so and no other assistance is available.
• Ability to communicate detailed/complex information to clients, supervisors, and staff.
• Ability to gather, analyze, evaluate, and communicate detailed/complex
• Information for clients. The ability to research, analyze, and resolve problems.
• Provide Health and Long-Term Care Insurance benefits counseling. Act as client advocate on insurance issues, including recommending changes and submitting complaints to the Office of the Commissioner of Insurance.
• Under the direction of the supervising attorney, prepare factual evidence and briefs for appeal of denied benefits; provide advocacy and representation in matters that require review, waiver, and reconsideration, including hearings before an Administrative Law Judge.
• Consult with Elder Benefit Specialist Program Attorneys working for or with or
• under contract to the EBS Program administered by GWAAR to determine the appropriate interpretation of law or regulation and appropriate action to assist in the resolution of concerns. Also, for consideration of representation in administrative and judicial proceedings.
• Adhere to and maintain confidentiality standards.
• Maintain accurate and complete client records.
• Maintain current knowledge of public benefits available to older persons in the areas of health care financing, income maintenance, home and community-based services, consumer finance, and other elder law areas.
• Develop and present informational materials for the media, organizations and the general public.
• Provide public education and/or training on issues affecting elders' rights, benefits, or entitlements.
• Initiate advocacy that has broad implications in preserving, protecting, and expanding the rights and benefits of older persons.
• Establish or expand the local State Health Insurance Assistance (SHIP) Volunteer program and provide volunteers training and supervision.
• Attend and successfully complete initial and ongoing training as required by the Wisconsin Department of Health Services (DHS) & Aging and Disability Resource Center (ADRC) and other training as required.
• Complete reporting requirements for the EBS program and for the State Health Insurance Program (SHIP) on time.
• Coordinate with local and appropriate referrals to the Pro-Bono Attorney Program.
• Make referrals to other agencies and services when appropriate.
• Assist potential applicants in accessing, determining benefit eligibility and completing applications/forms to apply for private and government benefits and programs by locating and gathering both financial and non-financial data.
• Provide information and assistance on consumer rights, complaints, grievances, and appeals processes, including representation where appropriate.
• Other duties as assigned.

II.

Qualifications:

• A Bachelor of Arts or Science degree, preferably in a human services-related field,

ADD:

• The equivalent of at least one year of full-time experience in a health or human services field, working with one or more of the client populations served by the
• Aging and Disability Resource Center (elders or adults with physical, developmental, or intellectual disabilities).

Qualified work experience may be paid or unpaid and may include internships, field placements, and volunteer work is preferred.

Essential Knowledge, Skills, and Abilities:

• Knowledge of and/or experience with public benefits is preferred.
• Ability to attend and successfully complete initial and ongoing training as required by the Wisconsin Department of Health Services (DHS) and the Office of Resource Center Development (ORCD)
• Knowledge, understanding, and interest in the services provided through the Human Services Department and Integrated

ADRC/COA

Division and community services commonly used to address the needs of individuals and families unable to meet basic financial needs.

• Ability to read, interpret, and apply regulations governing eligibility for benefits and work with supervising attorney for clarification
• Ability to advocate on behalf of older people
• Ability to travel to consumers' homes when necessary
• Requires the ability to perform addition, subtraction, multiplication, and division; calculate percentages and decimals; may require the ability to perform mathematical operations with fractions and algebra.
• Experience working with the elderly preferred
• Ability to establish and maintain effective working relationships with the public, agency personnel, governmental committees, and boards, clients and their families, and representatives of other human service providers.
• Effective communication skills, both verbal and written, are required.
• Ability to counsel and mediate for the purposes of client case management.
• Ability to maintain strict confidentiality of all client information, records, and office operations. Treats clients, coworkers, and the general public with dignity regardless of race, color, creed, disability, or nation of origin.
• Ability to operate in a continually changing and fast-paced environment.
• Must possess a valid driver's license and have access to reliable personal transportation with adequate auto insurance to meet minimum County requirements or other reliable means for local and state-wide travel.

Pay:

$25.41

• $30.

49 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Health savings account Life insurance Retirement plan

Work Location:

In person