Medical Office | Insurance Accounts & Payment Posting We are seeking a dependable and detail-oriented Medical Revenue Cycle & Insurance Associate to join our private medical practice. This position will be responsible for insurance and patient payment posting, accounts receivable follow-up, insurance claims, denials, appeals, patient balances, and collections. The ideal candidate will have prior medical office billing or accounts receivable experience and a working knowledge of health insurance processes. We are looking for someone with practical medical billing or accounts receivable experience who understands how insurance claims are processed and is comfortable researching and resolving account issues. The right candidate does not need to know everything on day one but should be willing to learn our office's processes and take ownership of their work. Key Responsibilities Insurance & Claims Process and post insurance payments accurately. Review EOBs and ERAs for proper payment and adjustment information. Research unpaid, denied, rejected, and underpaid insurance claims. Follow up with insurance companies regarding claim status and payment. Use insurance payer portals to research claims, eligibility, benefits, and account issues. Identify errors or missing information that may prevent claims from being paid. Maintain accurate notes and documentation on insurance follow-up. Insurance Denials & Appeals Review insurance denials and determine the reason for nonpayment. Prepare and submit appeals with the required documentation. Track appeal status and follow up with insurance companies. Patient Payments & Accounts Post patient payments from credit cards, checks, cash, and other payment sources. Review patient accounts to ensure insurance payments and adjustments have been applied correctly. Answer patient questions regarding balances, statements, payments, and insurance processing. Explain patient responsibility and available payment options in a professional and compassionate manner. Process and monitor approved payment arrangements. Identify and resolve discrepancies on patient accounts. Follow up on outstanding patient balances according to office policies. Document collection activity and patient communications accurately. Maintain a professional and respectful approach when discussing financial matters with patients. Accounts Receivable Review A/R aging reports and prioritize outstanding balances. Work to reduce outstanding insurance and patient receivables. Research account balances and identify the reason an account remains unpaid. Reconcile payment batches and assist with balancing daily deposits. Identify trends in denials, unpaid claims, patient balances, or payment issues and communicate concerns to management. Qualifications Previous experience in medical billing, accounts receivable, insurance follow-up, or payment posting strongly preferred. Knowledge of medical insurance terminology, EOBs, ERAs, CPT/ICD codes, and claim processing. Experience working with Medicare, Medicaid, commercial insurance, and/or other health insurance payers preferred. Experience with insurance claim follow-up and denials. Experience posting insurance and patient payments. Experience with patient collections or payment arrangements is helpful. Experience using payer websites and electronic billing systems is preferred. Proficiency with Microsoft Outlook, Word and Excel Minimum three years' work-related experience. Skills & Qualities Strong attention to detail and accuracy. Good organizational and time management skills. Reliable and consistent follow-through. Comfortable making phone calls to insurance companies. Professional and compassionate when communicating with patients about financial matters. Able to research a problem and determine the appropriate next step. Willing to ask questions when clarification is needed rather than making assumptions. Able to work independently while being a cooperative member of a small medical office team. Maintains patient confidentiality and follows HIPAA requirements. Willing to learn and adapt to office procedures and payer requirements. What Success Looks Like The successful candidate will take ownership of assigned accounts and follow them through to resolution. This includes understanding why a claim or patient balance remains unpaid, taking appropriate action, documenting the activity, and following up until the issue is resolved or appropriately escalated. We value someone who is accurate, dependable, willing to learn, and takes pride in doing the job correctly. Experience is important, but so are attitude, accountability, and the ability to work well within a fast-paced private practice environment. If you have medical billing or accounts receivable experience and enjoy working with insurance companies, resolving claims, posting payments, and helping keep accounts current, we would like to hear from you.

Benefits:

• Health insurance
• Dental insurance
• Health savings accounts
• Paid time off
• Holiday pay
• Retirement Plan after one year of employment

Pay:

$18.00 - $22.00 per hour Expected hours: 38.0 per week

Benefits:

401(k) Dental insurance Health insurance Health savings account Paid time off Retirement plan

Work Location:

In person