Essential Job Responsibilities:

Reviews patient schedule for future visits and pre-authorizes appointments with insurance companies as necessary. Explains financial requirements to the patients or responsible parties. Obtains signatures on required forms to protect clinic's interests. Receives payments on account and collects payment based on co-pay or deductible amounts. Balance petty cash at end of day. Enter patient charges as needed. Schedule patients for next visits, as needed. Treats patients, fellow employees and visitors with respect, courtesy and dignity always. Responsible for insuring that all equipment is turned off and doors are locked at the end of the day. Demonstrates flexibility in adjusting to variable workload and job duties. Participates in maintaining an organized and clean department and safe work environment. Abides by the strict confidentiality policy of the clinic. Shows sincere commitment and adherence to all Corporate Compliance issues. Any other duties as assigned.

Behavior Standards:

Adhere to ICARE values

Integrity Compassion Accountability Respect Excellence Education:

High school diploma or equivalent.

Experience:

One year of experience in customer service or reception, preferably in a health care environment. Medical billing experience a plus.

Other Requirements:

None Performance Requirements:

Attendance:

Normal work schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., Friday, 8:00 a.m. to 12:00 p.m., or as practice needs dictate.

Knowledge:

Knowledge of medical terminology and organization services. Knowledge of insurance and pre-authorization techniques.

Skills:

Proficient in Microsoft applications, including Word, Excel and Outlook. Familiar with electronic health records and practice management systems.