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Position Summary:

The purpose of this position is to perform variety of skilled clerical and administrative support tasks, in a typical office setting, related to the function and department assigned.

Position Scope:

This is the entry-level class in the Permit & Licensing Technician series assigned to this Division. Illustrative Examples of Essential Duties This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Processes, maintains, and issues business tax receipts and specialty permits.
• Serves as liaison to the public and provides superior customer service.
• Issues forms and assists the public with applications for business tax receipts, certificates of use, and specialty permits.

Duties include explaining legal requirements and department policies and procedures, processing lien searches, retrieving files of past enforcement cases, entering data concerning enforcement violations, and preparing files for Code Enforcement violations Conducts some research to determine property ownership, corporate and fictitious name status, State licensure and registrations or as necessary.

• Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports. Sorts and files documents and records, maintaining alphabetical, index, and cross-reference files; assists department with photocopying, assembling materials, and simple clerical work when assigned.
• Answers the telephone, waits on the general public, and provides information related to department and/or city policies and procedures, makes appointments and announces callers.
• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.
• Assists in receiving, sorting and distributing incoming and outgoing mail; assists in maintaining paper and other supplies stocked in the supply room, and by the copy and fax machines; assists in ordering supplies.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful, and professional manner.
• Identifies and/or recommends cost control measures in the delivery of all services and functions in his/her department and under his/her area of responsibility.
• Performs other related duties as assigned.