Service Lane Assistant -

McGrath Hyundai Volkswagen of Dubuque Location:

Dubuque, IA Schedule:

Full-Time | Monday-Friday, 7:00 AM-4:00 PM with Lunch | Occasional Saturdays About the Opportunity McGrath Hyundai Volkswagen of Dubuque is seeking a dependable, organized, and customer-focused Service Lane Assistant to support our busy service department. This hands-on role helps keep the service drive running efficiently by moving vehicles, assisting Service Advisors, and supporting the day-to-day needs of the department. This position is also a great stepping stone into a Service Advisor career. You'll work directly alongside experienced Service Advisors and gain hands-on exposure to customer communication, repair orders, dealership systems, service processes, and the overall operation of a successful automotive service department. For someone who demonstrates strong customer service, reliability, organization, and a willingness to learn, this role provides an opportunity to develop the skills and experience needed to grow into a Service Advisor position within McGrath. Requirements Valid driver's license with a clean driving record Comfortable navigating computer systems and learning dealership-specific software and technology Reliable, punctual, and dependable work history Strong organizational skills and attention to detail Friendly and professional communication skills Customer-focused attitude and willingness to assist customers when needed Ability to safely drive, park, and maneuver a variety of vehicles Comfortable working both indoors and outdoors in varying weather conditions Ability to work independently while supporting Service Advisors and the service team Willingness to assist with snow removal and other physical dealership tasks Previous dealership, automotive service, porter, valet, or customer service experience preferred, but not required What You'll Do Move customer vehicles out of the service lane and stage them in designated areas Assist Service Advisors with vehicle movement, paperwork, customer needs, and daily service lane operations Help maintain an organized and efficient flow of vehicles through the service department Use dealership computer systems to assist with service-related tasks and vehicle information Gain exposure to Service Advisor responsibilities, repair orders, and dealership service processes Keep the service lane, customer areas, and vehicle staging areas clean and organized Assist with snow and ice removal around the service drive and dealership as needed Support technicians, Service Advisors, and management with additional department responsibilities as assigned What We Offer PTO starting Day 1 Health, Dental, and Vision Insurance 401(k) with Company Match Career development with a potential pathway into a Service Advisor role Hands-on experience working directly with Service Advisors and service department leadership Career growth — 97% of promotions come from within Supportive, collaborative, and team-oriented culture Take the Next Step If you're dependable, comfortable working with both vehicles and technology, enjoy helping customers, and are interested in building a long-term career in automotive service, apply today to join the McGrath Hyundai Volkswagen service team in Dubuque. This could be your first step toward a future career as a Service Advisor. Get a glimpse of our culture thorough our videos!

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