The Office Manager at Sports Rehab & Physical Therapy will be responsible for the efficient running of the clinic's administrative operations. This pivotal role requires excellent communication skills, as the office manager interacts with both internal staff and external clients. The office manager will also be expected to provide exceptional customer service, while maintaining a comfortable, confidential and efficient workplace environment. Responsibilities Manage the day-to-day administrative operations and ensure they are conducted in a cost-efficient manner while adhering to the clinic's policies and standards. Plan, schedule, supervise, and participate in the operational, administrative and financial activities of the clinic. Develop procedures and policies for office activities, such as filing, delivery, dictation, procurement of supplies, and other clerical services. Coordinate with various departments to understand their needs, resolve any issues and ensure their functions are facilitated in a smooth, timely manner. Coordinate with external parties, such as suppliers, clients and healthcare providers, to ensure smooth operations. Handle and resolve patient issues in a professional, empathetic manner. Ensure that all office equipment is maintained, relevant records are up to date and that office supplies are adequately stocked. Qualifications A Bachelor's degree or equivalent experience in business administration, management or related field. Proven experience as an Office Manager, Front office manager or Administrative assistant. Knowledge of medical issues and terminology would be advantageous. Knowledge of office administrator responsibilities, systems and procedures. Proficiency in MS Office (MS Excel, MS Word, MS Outlook in particular). Familiarity with email scheduling tools, like Email Scheduler and Boomerang. Excellent time management skills and ability to multi-task and prioritize work. Experience with managing accounting functions, including bookkeeping. Strong organizational and planning skills in a fast-paced environment. Excellent written and verbal communication skills. Benefits Competitive compensation package including comprehensive medical, dental, and vision insurance. Professional development opportunities and continuous learning. A vibrant, inclusive culture with employee engagement activities. Opportunity to make a difference in patients' lives. A balance between work and life commitments through flexible work schedules. Employee Assistance Program (EAP) to support your overall wellness. Opportunity to become part of a thriving, robust team in a well-renowned healthcare organization. The Office Manager at Sports Rehab & Physical Therapy will have a profound impact on our clinic, directly influencing our success and growth. If you're passionate about improving people's lives, cultivating a positive working environment, and achieving operational excellence, we would love to hear from you.