Office Administrator Music Junction

• 4.

0 Burbank, CA Job Details Part-time | Full-time $20 an hour 10 hours ago Benefits Employee discount Retirement plan Qualifications Computer operation Google Sheets Google Docs Email customer support Maintaining an organized workspace Furniture dusting Social media post writing Sales Phone communication Writing skills Student record keeping Mops Student information system Experience working with children Working with students Calendar management Dropbox Video communication Organizational skills Carpet vacuuming Typing Social media content videography Customer information system software Restroom cleaning Cloud storage services Office phone management Quality data entry Websites Customer data entry Full Job Description (Please read entire post before applying) Job description Music Junction School of Music in Burbank, providing private music lessons to 400+ weekly students, is seeking an extraordinary administrative team member who possesses Impeccability and Integrity in their work ethic, and is Reliable, Personable and Responsible. Music Junction supports its students of all ages from 4 years old to adults , as they learn to express themselves or expand their abilities through private one-on-one music lessons! 2 years or more of admin experience is required. Candidates must be able to handle high volumes of varying tasks coming in all at once, and still be able to focus on completing regular daily tasks. Skills include self-management, impeccable organization, naturally accommodating to people's needs, and contributive to a smooth, friendly, supportive experience for our young students and families. The position requires working from the main desk in the lobby of our school, greeting people, answering phones, handling rescheduling, data entry, processing registrations, sales conversations, cleaning regularly, and assisting the managers and owners with other tasks. The following is a short video about

Music Junction:

https://www.youtube.com/watch?v=l05OlXoh4jo

Hours:

Approximately 30hrs, 4-5 days/week; combination of weekday and weekend shifts (in and out times vary)

Qualifications:

• Has full integrity in workmanship and takes pride in the level of work delivered
• Has a positive attitude about life
• Is helpful and kind to all types of people, including people that need some extra hand-holding and those that may take a little more energy than others.
• Understands the concept of "killing with kindness"
• Understands the concept of "doing complete work" and executes "complete work" in all tasks, duties and processes
• Has a positive attitude about taking direction, tasks and instruction
• Self Generating and Self Managing; Identifies gaps and takes responsibility in filling gaps
• Likes to have working environments clean, tidy and pleasant for customers to be in; does the work to keep the school clean, tidy, organized, and presentable including dusting, vacuuming, cleaning bathrooms, floors, emptying trash
• Doesn't get distracted easily
• Reliable and Skillful in delivering quality work in a timely manner
• Quick communicator with clients, staff and supervisors (responds quickly to texts/emails, and answers phone calls on the first ring)

• Accuracy:

  highly dependable to input accurate account data and manage student schedule changes accurately
• Strong customer service skills
• Sales experience
• Works well with several software platforms open at once, jumping from one to another and able to stay focused (Google Sheets, Google Docs, Google Calendar, FreshDesk CRM Software, Student Scheduling and Billing Software, Dropbox, FreshCaller, FreshDesk, etc)
• Exceptional and fast computer skills and typing skills (50 wpm or more).
• Excellent Writing Skills
• Prompt and friendly communication skills; personable
• Available to commit Long-Term (2+ years)
• Intermediate to Advanced Knowledge of Google Docs/Sheets Word/Excel
• High aptitude for working with computers, can navigate computer programs quickly
• Tidy, cleanly person who is also willing to clean areas of the school on a regular, ongoing basis
• Enjoy working with social media and creating posts
• Experience working with children is a plus
• Completed some professional personal development training courses at Landmark Worldwide or similar training is a plus.

Equipment:

• Have a reliable, personal cell-phone for calling/texting students or fellow team members, and taking photos/video for internal or social media purposes (Required)
• Have your own hi-speed and reliable laptop with a good processor that can process and handle many various cloud software platforms simultaneously such as Google Sheets, Google Docs, Google Calendar, FreshDesk Customer Service Management Software, FreshCaller, TeacherZone Student Scheduling and Billing Software, Task Management Apps, DropBox and others.

Your computer will not be used for any storage of any files or documents. All software used is cloud-based.

Job Duties:

• Providing Customer Service for students coming in and out of the school facility.
• Handling sales conversations with new students and tracking leads in a CRM.
• Managing student rescheduling requests and updating their student account and calendar.
• Setting up confirmed new students in our system and sending them details about their lessons
• Has skill, initiative and determination to manage tasks to their full completion
• Answering student questions regarding their account, teacher, or school policies.
• Being familiar with school policies, using new student scripts or customer service scripts where provided, and utilizing template emails, for consistent and professional contact
• Resolve any administrative problems by analyzing information; identifying and communicating solutions.
• General admin duties including faxing, scanning in student documents for our records, taking lesson book inventory and placing lesson book orders, creating forms or worksheets, assembling folder packets, etc.
• Various Daily and Weekly Cleaning Tasks to contribute to the best student experience and support the team (dusting surfaces, wiping down pianos and table tops, organizing desks, cleaning windows inside and out, vacuuming carpets, mopping laminate floors and bathroom floors, cleaning toilets, cleaning sinks, cleaning mirrors, tidying teaching rooms and lobby, straightening chairs, making things look neat and uncluttered, stacking books, pushing in benches, closing up pianos, paying attention to details)•Arranging guest teachers (substitutes) for when a teacher is absent.
• Provide administrative orientation and training to new staff.
• Supporting and taking direction from our Lead Admin Coordinators in their tasks as needed
• Posting on the school Social Media pages; taking video or photos of classes for posting.

In addition to your application and resume, please submit a video answering the following questions so we can get to know you better, and to hear from you why you are a great candidate! Please record a video (up to 5 minutes) of you giving a brief introduction of yourself and your qualifications. Upload the video to Youtube as "unlisted" and submit your video link to In your video, answer the following questions: 1) What would you like most about working at a music school, and what do you think would be your best asset you bring to the job? 2) What aspects of your work experience do you think will contribute to this position? 3) Tell us about a time when you handled a challenging situation on a job when dealing with a client or co-worker, and how you were able to navigate through it for the good of all parties involved. 4) What do you love most about your life right now (hobbies, goals, aspirations, accomplishments)?

Job Types:

Full-time, Part-time Pay:

$20.00 per hour Expected hours: 25.0

• 35.

0 per week

Benefits:

Employee discount Retirement plan Application Question(s): What area of LA do you live in? Please share a little about your current work schedule and how this position would fit in with your other commitments? What is your work or education history you'd like us to consider, such as transferable skills and experience.

Experience:

Admin:

2 years (Required)

Work Location:

In person