Overview High Reach Equipment Services is seeking an Office Manager to lead the daily administrative work that supports equipment rentals, customer service, sales, service and collections. This person keeps information accurate and work moving between the counter, dispatch, yard, technicians and accounting.

The role is hands on:

it requires sound judgment with customers, consistent follow through, and the ability to coach an office team in a busy rental environment. Duties

• Supervise office staff; assign daily priorities, train employees, maintain coverage, review work quality and address recurring process issues.
• Oversee the rental order cycle, including customer setup, quotes, reservations, contracts, extensions, off rent notices, delivery and pickup coordination, and return documentation.
• Coordinate with sales, dispatch, yard and service personnel to confirm equipment availability, delivery timing, customer requirements and changes to orders.
• Ensure customer files, signed agreements, certificates of insurance, purchase orders, tax documentation and jobsite contacts are complete before release, according to company policy.
• Review rental transactions for accurate rates, dates, damage and fuel charges, transportation charges, credits and timely invoicing; resolve billing disputes with clear documentation.
• Monitor accounts receivable aging, coordinate routine collection follow up, escalate past due accounts and support payment plans approved by management.
• Oversee incoming calls and customer requests, resolve service concerns promptly and hand off technical or safety questions to the appropriate specialist.
• Support parts and service administration, including work order entry, technician scheduling communication, purchase order tracking, warranty records and customer billing.
• Keep rental and customer records accurate in Renterra and other approved systems; produce useful daily and weekly reports for management.
• Coordinate office purchasing, vendor paperwork, deposits and document retention; work with accounting to reconcile exceptions and maintain basic internal controls.
• Help improve written procedures and train staff on consistent contract, billing, collections and customer communication practices. Experience . At least three years of office operations or customer service experience; supervisory experience strongly preferred.
• Experience in equipment rental, construction equipment, material handling, fleet, dealership or field service operations strongly preferred.
• Comfort with rental management software, accounting systems, spreadsheets and digital document workflows; Renterra experience is a plus.
• Ability to read rental agreements, verify charges, understand accounts receivable aging and communicate professionally about overdue balances.
• Strong organization, accuracy, discretion and ability to manage competing requests in a fast paced setting.
• Clear written and verbal communication with customers, drivers, technicians, sales staff and leadership.

Measures of success Management may evaluate this role using invoice timeliness and accuracy, complete rental documentation, unresolved billing items, overdue account follow up, customer response time, and office team reliability. Specific targets will be established by High Reach leadership. Work environment Primarily office based, with regular communication with the yard, shop and field teams. The role may require occasional visits to operational areas and adherence to site safety rules. Schedule and any travel expectations will be established during hiring. High Reach Equipment Services provides equal employment opportunity in accordance with applicable law. Reasonable accommodations may be available for qualified applicants and employees.

Pay:

$33.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off

Work Location:

In person