Office Manager California Backflow & Chlorination Fort Lauderdale, FL Job Details Full-time $25 - $35 an hour 2 hours ago Benefits Paid time off Qualifications Email customer support Filing Dispatching AI-driven automation ChatGPT Generative AI Office phone management Full Job Description About us We're a backflow testing company based in Fort Lauderdale. Our technicians test and repair backflow preventers for homeowners, businesses, and property managers around Broward County, and every test comes with paperwork that has to reach the water utility on time. We need someone to run the office so the techs in the field can stay focused on the work. We also run the office differently than most small companies. We use AI tools for a lot of the day-to-day work, and we want someone who's excited about that, not someone who's going to fight it. What you'll actually be doing Answering the phones. Most calls are customers who need a test, just got a notice from their water utility, or have a question about a bill. You'll help them out and get them on the schedule. Booking jobs and keeping the calendar straight. Making sure backflow test reports get filed and submitted to the right water utility. The deadlines are real. A late report means our customer gets a letter from the city, and they won't be happy about it. Staying on top of invoices. Getting them out the door, following up on the ones that haven't been paid, and picking up the phone when an email isn't getting a response. Checking in with the techs throughout the day. Do they have the addresses, parts, and info they need? Does the customer know when we're showing up and what we did once we leave? All the everyday stuff that keeps an office running: email, filing, ordering supplies, and keeping our records clean. Using AI tools to get all of the above done faster, and telling us when you find a better way to do something. Who we're looking for You've worked in an office before. Front desk, dispatch, admin, billing, it all counts. If you've done it for a plumbing, HVAC, irrigation, pest control, or other field service company, even better. You're comfortable using AI. You'll be expected to use tools like Claude or ChatGPT every day to draft emails, sort through paperwork, keep track of reports, and knock out the repetitive stuff. If you're already using AI to make your work easier, tell us how in your application. You're comfortable on the phone and can stay friendly when a customer is frustrated. You follow through. If you tell someone you'll call them back, you call them back. You can keep a dozen things moving at once without letting one slip. You're good with a computer and pick up new software quickly. We'll train you on our scheduling and reporting systems. You don't need to know anything about backflow. We'll teach you. Why you might like it here This isn't a job where you're one of fifty people in a cubicle. You'll be the person who knows what's going on, and both the techs and our customers will rely on you. If you like being the one who keeps things organized and gets things done, and you'd rather let AI handle the busywork than do it by hand, we'd like to hear from you.

Job Type:

Full-time Pay:

$25.00 - $35.00 per hour

Benefits:

Paid time off

Work Location:

In person