Plumbing Operations & Office Manager (5+ YRS

EXP REQUIRED

) The Greatful Plumber LLC Jacksonville, FL Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Paid time off Qualifications Customer communication High school diploma or GED Full Job Description Are you an energetic leader who thrives in a high-speed environment? We are seeking a Plumbing Operations & Office Manager to serve as the strategic heartbeat of our company. This isn't just a desk job—it is a leadership role designed for a proactive professional who can manage the "now" while planning for the "next." You will bridge the gap between our field technicians and our valued customers, ensuring that every service call is a win for the client and the company. If you have a passion for process improvement, a sharp eye for P&L data, and the leadership skills to motivate a high-performing team, we want you at the helm.

Key ResponsibilitiesStrategic Operations & Profitability Financial Oversight:

Monitor Profit & Loss (P&L) statements and analyze financial data to meet revenue targets and optimize expenses.

Process Excellence:

Identify operational inefficiencies and implement streamlined workflows to increase overall team productivity.

Business Growth:

Support business development initiatives to expand our customer base and identify new sales opportunities.

Field & Project Coordination Command Center Leadership:

Oversee daily scheduling and dispatching for service calls, ensuring technicians are positioned for success.

Project Management:

Coordinate installations and large-scale repairs, ensuring jobs are completed on time, within budget, and up to our quality standards.

Technical Support:

Enable field technicians to maintain high performance standards through clear communication and administrative support.

Customer Experience & Administration Service Advocacy:

Manage complex customer inquiries and resolve issues promptly to maintain our reputation for excellence.

Administrative Integrity:

Supervise all invoicing, record-keeping, and office documentation to ensure 100% accuracy and compliance.

Team Supervision:

Foster a collaborative, high-energy environment through effective staff motivation and goal setting.

Qualifications & Skills Leadership Experience:

Proven track record in a supervisory role, preferably within the plumbing, HVAC, or home services industry.

Financial Literacy:

Strong understanding of P&L management, budgeting, and revenue tracking.

Strategic Mindset:

Experience in strategic planning and long-term business development.

Technical Proficiency:

Skilled in project management software, scheduling tools, and Microsoft Office.

Communication:

Exceptional interpersonal skills with the ability to lead a team and de-escalate customer concerns.

Physicality:

Ability to manage a fast-paced office environment and multitask across several active projects simultaneously. Why Join Our Team?

Impactful Leadership:

Your decisions directly influence the growth and profitability of the company.

Dynamic Environment:

No two days are the same; you'll be solving unique challenges in a fast-growing trade.

Career Growth:

We value energetic professionals who are eager to grow their skills alongside the business.

Professional Culture:

Join a team that values hard work, integrity, and delivering top-tier service to our local community.

Pay:

$24.46 - $29.46 per hour

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Home Service Management:

5 years (Required)

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Work Location:

In person