Business Office Manager Sunburst Community Care Lakeland, FL Job Details Full-time $24.93 - $30.00 an hour 3 hours ago Benefits Health insurance Paid time off Life insurance Qualifications Customer communication Medical office management Assisted living experience Administrative experience Attention to detail Recruiting Full Job Description Business Office Manager Assisted Living & Memory Care Where Compassion Meets Excellence We believe senior living should feel like more than a place to live—it should feel like home . Our community is built around compassion, love, respect, and family. We are a care-centered organization where residents are known personally, families are welcomed, and team members are valued for the important role they play every day. We are seeking an experienced, organized, and compassionate Business Office Manager who understands that behind every invoice, payroll question, employee file, and resident account is a person who deserves to be treated with kindness and respect. The Role The Business Office Manager is a key member of our community leadership team and supports the day-to-day financial, administrative, and human resources functions of the community. This position requires someone who can maintain accuracy, confidentiality, and accountability while also contributing to a warm, positive, and family-oriented environment. The right person will be comfortable working with numbers and deadlines but equally comfortable sitting with a family member, helping an employee understand a payroll question, welcoming a new team member, or stepping in wherever the community needs support. Key Responsibilities Manage resident billing, accounts receivable, collections, deposits, and account reconciliation. Maintain accurate resident financial records and communicate professionally and compassionately with residents, responsible parties, and families regarding account questions. Support accounts payable processes, invoices, purchase documentation, and vendor records. Coordinate payroll-related processes, timekeeping, employee changes, and required documentation. Maintain employee personnel files and ensure records remain accurate, organized, confidential, and compliant. Assist with onboarding and orientation of new team members, helping ensure every new employee feels welcomed into the community. Support recruitment, employment documentation, benefits administration, workers' compensation, and other HR-related processes as assigned. Maintain resident admission and business-office documentation in coordination with community leadership. Monitor aging reports and proactively address outstanding balances while maintaining professionalism and sensitivity to individual family circumstances. Assist the Executive Director and leadership team with reports, audits, budgets, financial tracking, and operational needs. Maintain confidentiality regarding resident, employee, financial, and organizational information. Participate as an active member of the leadership team and support community events, employee recognition, resident activities, and special projects when needed. Help create and maintain a workplace culture where employees feel heard, respected, appreciated, and supported. What We're Looking For We are looking for someone who brings both competence and heart to the position. Our ideal candidate is organized, dependable, detail-oriented, and comfortable managing multiple priorities. They communicate well, follow through on commitments, and understand the importance of treating residents, families, and coworkers with dignity. Experience in assisted living, senior living, healthcare, or another care-centered environment is strongly preferred. Previous experience with business-office operations, billing, accounts receivable, payroll, human resources, or administrative management is highly desirable. Candidates should also possess strong computer skills, excellent communication and customer-service abilities, good judgment, and the ability to maintain confidentiality. Who Thrives Here You may be a great fit if you believe: Residents are people first—not room numbers or account balances. Families deserve communication, patience, and respect. Employees should feel valued for the work they do. Leadership means being willing to help, not simply giving directions. Accountability and compassion can—and should—exist together. A great senior living community should feel like family. Why Join Our Team? We are committed to creating a community where residents receive exceptional care and employees are proud to come to work. We believe the best resident experience begins with a team that feels supported, appreciated, and connected to a common purpose. Every department matters, every position matters, and every team member contributes to the culture of our community. If you are looking for more than just an office position—and want an opportunity to use your skills in a place centered around compassion, love, family, and exceptional care —we would love to meet you. Come bring your experience, your leadership, and your heart to a community where caring for people is at the center of everything we do.

Pay:

$24.93 - $30.00 per hour

Benefits:

Health insurance Life insurance Paid time off

Work Location:

In person