Overview We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and elevate guest experiences. This pivotal role involves overseeing daily front office activities, ensuring seamless check-in and check-out processes, and delivering exceptional customer service that leaves a lasting impression. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to manage multiple responsibilities with enthusiasm and professionalism. Join us to create welcoming environments where guests feel valued from the moment they arrive! Duties Supervise and coordinate all front desk operations, including guest check-in/check-out, reservations, and guest inquiries Lead and motivate front office staff to deliver outstanding customer service using effective phone etiquette and guest relations techniques Utilize property management systems (PMS) such as OPERA to manage reservations, guest profiles, and billing accurately Handle guest concerns promptly, employing customer service problem-solving skills to ensure satisfaction and loyalty Oversee night audit procedures to reconcile daily financial transactions and prepare reports for management Implement hotel emergency procedures swiftly and effectively in response to incidents or safety concerns Maintain comprehensive records of guest interactions, reservations, and operational activities to ensure smooth daily functioning Qualifications Proven experience in hospitality management or hotel front desk operations, with familiarity in hotel management systems like OPERA or similar PMS platforms Strong knowledge of hotel emergency procedures, guest services, and property management practices Multilingual or bilingual abilities are highly desirable to enhance client communication and service delivery Excellent customer service skills with a focus on hospitality excellence and guest satisfaction Demonstrated leadership capabilities with experience managing front desk teams in a fast-paced environment Knowledge of hospitality reservation systems, night audit processes, and hotel experience preferred Exceptional phone communication skills coupled with professional phone etiquette and client communication expertise Join our team as a Front Office Manager where your enthusiasm for hospitality will inspire your team and delight our guests! We value energetic professionals committed to creating memorable stays through exceptional service, effective leadership, and a passion for the hospitality industry.

Pay:

$16.00 - $19.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person