Office Administrator / Client Success Coordinator Position Summary We are looking for a dependable, friendly, and motivated person who enjoys helping others and takes pride in doing things well. We are a small, team-oriented organization where everyone's contribution is noticed and felt . We rely on one another to step in, follow through, solve problems, and help wherever needed. This position is an important part of our Client Success Team and overall office operations. We need someone who takes ownership, anticipates needs, stays productive, and looks for ways to contribute without needing constant direction. This is not an entry-level position. Key Responsibilities Answer company phone calls with a warm, professional, and helpful attitude. Make proactive client follow-up calls after services and projects to ensure satisfaction and gather feedback. Build relationships with clients and help them feel valued and well cared for. Resolve client questions and concerns that can reasonably be handled within this role. Recognize opportunities where clients may benefit from additional services and communicate those opportunities to the appropriate team member. Follow through on client needs and make sure nothing falls through the cracks. Accurately document client conversations, feedback, leads, and follow-ups in our CRM. Use Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets. Assist with scheduling, documents, filing, correspondence, and general office administration. Monitor and order office supplies, snacks, and other necessities. Help keep the office and common areas clean, organized, and welcoming. Receive deliveries and assist with basic meeting, event, and office setup as needed. Anticipate needs and take initiative rather than always waiting to be asked. Manage time well, complete routine tasks efficiently, and remain productive throughout the day. Be flexible when priorities change and willing to lend a hand outside normal responsibilities. Handle client, employee, financial, and company information with appropriate discretion and confidentiality. Look for ways to improve client service, increase efficiency, control unnecessary costs, support sales, and help the company reach its goals. Client Success A key part of this position is making sure our clients have a great experience after the work is completed—not just while we are performing the service. This person will proactively reach out to clients, listen to feedback, address appropriate concerns, and identify additional ways we may be able to serve them. Our goal is to ensure client satisfaction, strengthen relationships, increase retention, generate referrals, and identify opportunities for additional services. This is not primarily a sales position, but we expect this person to understand that excellent client service and company growth go hand in hand. Experience We're Looking For We are looking for someone with at least 3 years of professional office, administrative, client service, account management, inside sales, or similar business experience . Experience working in a small, privately owned or service-based business is strongly preferred . The right person should have experience: Communicating directly and confidently with clients Handling client questions or concerns Managing multiple priorities Working independently without constant supervision Taking ownership of problems and following them through to resolution Using a CRM, Google Workspace, or similar business technology Working in an environment where priorities can change and everyone pitches in What We're Looking For Dependable attendance and punctuality Friendly, positive, and professional demeanor Genuine desire to serve and help others Strong communication and phone skills Mature, dependable, and accountable Organized with strong attention to detail Self-motivated and comfortable working independently Good judgment and practical problem-solving skills Able to prioritize and use time wisely Comfortable learning new technology and systems Goal-oriented with a strong sense of ownership Team-first attitude and willingness to help Stays focused and avoids gossip and unnecessary distractions Understands the importance of confidentiality and discretion Comfortable changing direction when business needs or priorities change Understands that client satisfaction, retention, efficiency, expenses, sales, and teamwork all affect the success of a business Business Mindset We want someone who is curious about how the entire business works , not just their individual assignments. Over time, we want this person to understand our clients, services, operations, costs, sales process, and what drives the success of the company. We value someone who notices things and thinks ahead: Did that client get called back? Why did that client cancel? Is there something else this client needs? Are we running low on something? Is there a better or more efficient way to do this? What can I take care of without waiting for someone to ask me? We don't expect someone to know everything on day one. We do expect them to learn, ask good questions, become increasingly independent, and take genuine ownership of their role. Preferred, But Not Required Knowledge of or interest in fishing, lakes and ponds, wildlife, construction, hunting, or other outdoor industries is a plus. Industry experience is not required. We can teach our business to someone who is curious, eager to learn, and takes pride in becoming knowledgeable about what we do. Schedule Monday-Friday, 8:00 a.m.-5:00 p.m. One-hour lunch This is an in-office position . Because this role supports our clients, office, and team throughout the business day, consistent attendance and punctuality are important. Benefits Benefits for this position include: Allowance toward health insurance Paid time off (PTO) Paid holidays Cell phone stipend Additional details regarding eligibility and benefit amounts will be discussed during the hiring process. Physical Requirements This is primarily an office position but also involves helping with the everyday needs of a small business. The employee must be able to lift, carry, or move items weighing up to 50 pounds , which may include office supplies, deliveries, event materials, or other company items. How Success Will Be Measured Success isn't based simply on staying busy. We want this person to produce results and make a positive contribution to the business.

Performance may include:

Client follow-up calls completed consistently and on time Client satisfaction and concerns appropriately addressed Client issues followed through to resolution CRM records and follow-up tasks kept current Leads and additional service opportunities identified and communicated Administrative responsibilities completed accurately and on time Office needs anticipated before they become problems Strong attendance, reliability, and follow-through Increasing independence and knowledge of the business Positive contribution to the team and client experience What Success Looks Like Success is simple: take care of people, take ownership, stay productive, and look for ways to help. Because we are a small organization, there is no such thing as an unimportant role. When someone goes above and beyond, the entire team feels it—and when something is left undone, the team feels that too. We want someone who understands that responsibility and enjoys being part of a company where their work matters, their ideas are valued, and their contribution can make a real difference. Most importantly, we want someone our clients and team can count on to show up, stay engaged, serve well, follow through, and help move the company forward.

NO PHONE CALLS PLEASE NO PHONE CALLS PLEASE NO PHONE CALLS PLEASE WE PROMISE, ALL RESUMES ARE REVIEWED BY A HUMAN. THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED.

Pay:

From $20.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) Health savings account Paid time off Application Question(s): Tell me about a time when you realized a task or project was taking longer than it should. What did you do to get it moving? What does 'working with a sense of urgency' look like to you in a normal office day? Ability to

Commute:

Jasper, GA 30143 (Required)

Work Location:

In person