Operations and Office Manager Mr. Handyman of Boise, Meridian and Nampa - 3.2 Nampa, ID Job Details Full-time From $45,000 a year 6 hours ago Benefits Health insurance Paid time off Qualifications Administrative experience Attention to detail Organizational skills Handyman experience Office management Full Job Description Job Overview We are seeking a highly organized and proactive Operations and Office Manager to support our rapidly growing company. This role is essential in ensuring smooth daily operations, providing exceptional customer service, and maintaining effective communication with clients. The ideal candidate will possess a strong understanding of the handyman profession, including the ability to discuss repair processes, determine necessary tools and materials, and provide detailed information to clients and onsite technicians. Additionally, the manager will utilize technology to manage CRM systems, place orders, and handle confidential information with discretion. This position offers an opportunity to be a key contributor to our team's success while working in a dynamic environment. Bonus opportunities available as well. Responsibilities Deliver excellent customer service by addressing client inquiries promptly and professionally Communicate effectively with clients regarding repair processes, expectations, and technical details. Training is not provided for understanding of services, this position MUST already have the technical understanding for services needed. Handle confidential information with integrity and discretion Coordinate with onsite technicians to ensure they have the necessary tools, materials, and instructions for each job Understand and explain handyman repair procedures to clients, including scope of work and timelines Use technology platforms such as CRM systems to enter data, track orders, and manage client information Manage daily office operations to support team efficiency and productivity Assist in scheduling appointments, managing supplies, and overseeing administrative tasks Collaborate with team members across departments to ensure seamless workflow and communication Experience Prior experience in the handyman-related industry is required, understanding of office procedures is a plus Strong customer service skills with the ability to communicate technical information clearly and professionally Familiarity with CRM software or similar technology platforms for data entry and order management Ability to handle confidential information responsibly Excellent organizational skills with attention to detail Experience in coordinating between clients, technicians, and suppliers is advantageous This role is vital for maintaining operational excellence as our company continues to grow. We seek a dedicated professional who is eager to contribute their skills toward delivering outstanding service while managing day-to-day office functions efficiently.

Pay:

From $45,000.00 per year

Benefits:

Health insurance Paid time off Application Question(s): Do you have experience providing handyman services to customers personally? Would you be able to walk a customer through their repair or maintenance process over the phone?

Work Location:

In person