Join our dedicated Front Office leadership team and help shape the guest experience at Claridge House, where comfort, connection, and care define every stay. Claridge House Chicago, located in the heart of the city's historic Gold Coast neighborhood, is seeking a passionate and service-driven Front Office Supervisor to support the daily operations of our Front Desk team. We take pride in delivering authentic hospitality that makes every guest feel at home, and we're looking for a leader who shares that same commitment to outstanding customer service. Why You'll Love Working With Us Be part of a collaborative, guest-focused team at one of Chicago's most charming boutique hotels. Enjoy opportunities for professional growth and cross-departmental learning . We take pride in our positive work environment , where teamwork and genuine hospitality are at the heart of everything we do. Key Responsibilities Oversee and support all aspects of Front Desk and guest service operations, ensuring smooth daily performance and exceptional guest satisfaction. Lead, train, and motivate Front Office staff to deliver consistent, personalized, and memorable service . Foster strong communication between departments to maintain a seamless guest experience from check-in to departure. Resolve guest concerns promptly and professionally, always seeking solutions that exceed expectations. Manage daily reports, shift checklists, and departmental handovers to ensure accuracy and accountability. Support the Front Office Manager in upholding brand service standards. Maintain full compliance with company policies, procedures, and required databases or property systems. Lead by example in maintaining Claridge House's welcoming, community-oriented atmosphere. Qualifications Minimum of 2 years of Front Office leadership experience (hotel or hospitality environment preferred). Knowledge of Hilton Branding and its standards. Proficiency in Pep PMS or comparable property management systems. Strong communication and interpersonal skills, with a natural ability to resolve issues calmly and effectively. Exceptional organizational skills and the ability to manage multiple priorities under pressure. A genuine passion for hospitality and a guest-first mindset . Availability to work flexible shifts, including evenings, weekends, and holidays as needed. Strong command of written and spoken English; additional languages a plus

Job Type:

Full-time Pay:

From $22.50 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off

Work Location:

In person