Job Overview We are seeking an energetic and detail-oriented Front Office Manager to lead our front desk operations and elevate guest experiences. In this pivotal role, you will oversee daily front office activities, ensure seamless guest check-in and check-out processes, and uphold the highest standards of hospitality service. Your leadership will foster a welcoming environment, motivate your team, and ensure operational excellence across all guest interactions. This position offers an exciting opportunity to showcase your hospitality management skills in a dynamic setting, contributing to memorable guest stays and the overall success of our property. Responsibilities Supervise and coordinate front desk staff to deliver outstanding guest service with professionalism and warmth. Manage reservations using property management systems (PMS) such as OPERA or similar platforms, ensuring accuracy and efficiency. Handle guest inquiries, requests, and complaints promptly, utilizing excellent customer service problem-solving skills. Oversee night audit procedures to reconcile daily financial transactions and ensure data accuracy. Maintain effective phone communication using multi-line phone systems, demonstrating exemplary phone etiquette at all times. Implement hotel emergency procedures confidently, ensuring safety protocols are followed during incidents or crises. Support guest relations by providing personalized service, fostering loyalty, and addressing special needs or requests with enthusiasm. Collaborate with housekeeping, maintenance, and other departments to ensure smooth operations and guest satisfaction. Monitor front desk operations for compliance with hotel policies, safety standards, and hospitality best practices. Train new team members on customer service standards, reservation systems, and hotel procedures to promote a cohesive team environment. Qualifications Proven experience in hospitality management or hotel front desk operations with a strong understanding of property management systems (PMS), particularly OPERA is preferred. Exceptional customer service skills with a friendly demeanor and strong problem-solving abilities. Multilingual or bilingual capabilities are highly desirable to serve diverse guests effectively. Familiarity with hotel emergency procedures, night audit processes, and resort or hotel experience is advantageous. Excellent communication skills via phone and in person; adept at managing multi-line phone systems with professionalism. Strong leadership qualities with the ability to motivate staff and foster a positive team environment. Knowledge of hospitality reservation systems, guest services standards, and property management best practices. Ability to handle high-pressure situations calmly while maintaining attention to detail in a fast-paced environment. Join us as a Front Office Manager to lead with energy, deliver exceptional hospitality experiences, and make each guest's stay unforgettable!

Pay:

$18.00 - $21.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person