Assistant Front Office Manager

Assistant Front Office Manager Covington, KY Job Details Full-time 1 day ago Benefits Disability insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Qualifications Microsoft Word Computer operation Microsoft Outlook Financial reporting Computer literacy Basic math Greeting customers Managing hospitality teams Mid-level Customer inquiry handling High school diploma or GED Team development Analysis skills Supervising experience Staff training Mentoring Hotel customer satisfaction operations Equipment maintenance Training & development OPERA Team motivation (leadership skill) Cross-functional communication Full Job Description SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati's vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

Benefits:

We offer a comprehensive full-time benefits package consisting of

EARLY PAY OR EARNED WAGE ACCESS

get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more. Assistant Front Office Manager In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy Respond promptly and effectively to guest questions and requests Fosters strong working relationships within Guest Services and with other departments by communicating effectively Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas

Physical Demands:

Ability to lift, carry, push or pull 10 lbs Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

High school diploma or its equivalent Hotel and Restaurant Certification preferred

Experience:

5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred Basic mathematical skills to operate and prepare calculations for financial reporting Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel Previous experience with hotel PMS systems a plus.

Examples:

OPERA, OnQ