Front Office Supervisor Hilton New Orleans Riverside
0 New Orleans, LA Job Details Full-time From $19.50 an hour 15 hours ago Benefits Free parking Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Professional development assistance Referral program Qualifications Teamwork Shift management Team development Multi-line phone systems Full Job Description Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family and friends. Debt-free education A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre-shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these
Values:
Hospitality
- We're passionate about delivering exceptional guest experiences. Integrity
- We do the right thing, all the time. Leadership
- We're leaders in our industry and in our communities. Teamwork
- We're team players in everything we do. Ownership
- We're the owners of our actions and decisions. Now
- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Qualifications
- Customer service experience in a front desk or hospitality setting
- Proficiency in handling multi-line phone systems
- Strong communication skills with a focus on guest relations
- Previous experience in hotel operations or guest services
- Ability to work effectively in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Knowledge of hospitality management is advantageous
Job Type:
Full-time Pay:
From $19.50 per hour Expected hours: 40.0 per week
Benefits:
401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Application Question(s):
Preferred:
Prior experience working in a hotel with 300-500 rooms.
Preferred:
Prior management or supervisory experience.
Preferred:
Prior Hilton systems experience.
Experience:
Front Office Hotel:
1 year (Required)
Work Location:
In person
