Office Administrator Second Story Counseling Grand Rapids, MI Job Details Full-time $15 - $21 an hour 10 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off 401(k) 4% Match Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Teamwork Medical scheduling Administrative experience High school diploma or GED Associate's degree Full Job Description Looking for a front-desk role where your work genuinely matters? At Second Story Counseling, you're not just answering phones — you're the reason someone's first step toward getting help feels welcoming instead of scary. If you love organizing chaos into calm, love people, and want a job that pays for it, keep reading.

Why You'll Want This Job Pay:

$15- $21/hour , based on experience 80 hours of PTO right out of the gate 10 paid holidays every year 4% 401(k) match — we're investing in your future too $300/month toward your health insurance Full-time, stable schedule at one of our welcoming West Michigan sites What You'll Actually Be Doing No two days are exactly alike, but here's the shape of it: Be the first friendly face clients see — greeting, checking in, and making sure no one waits without acknowledgment Get new clients connected fast — responding to referrals, scheduling first appointments, and coordinating with clinicians Keep the coffee brewing and the conversation going — insurance verification, payments, and documentation between the small talk that makes clients feel like people, not appointments Grow with us — once you've got the daily flow down, you'll get to help with things like marketing, events, and process improvements We've built this role around clear priorities, so you'll always know what matters most in the moment — client care always comes first, everything else follows. What We're Looking For High school diploma or equivalent (Associate's degree a plus) 1+ year in an administrative, customer service, or receptionist role Comfortable with Microsoft Office and Google Suite A warm, professional communicator who keeps calm under pressure Bonus points if you have: Experience in a healthcare or behavioral health setting Familiarity with TherapyNotes or a similar EMR About Second Story Counseling We believe everyone deserves a second story — one marked by understanding, empowerment, and freedom. We're a growing, collaborative practice across West Michigan, and we take care of our team the same way we ask our team to take care of our clients. Ready to be the calm, welcoming face of a practice that's changing lives? Apply today. Second Story Counseling is an equal opportunity employer.

Pay:

$15.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person