Office Administration Manager Centurion Services Warren, MI Job Details Full-time $51,212.55 - $61,675.33 a year 12 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Retirement plan Qualifications Restoration industry experience Administrative experience Attention to detail QuickBooks Office management Full Job Description Centurion Services is looking for an experienced, hands-on Office Manager to help keep our busy carpet and upholstery cleaning company organized and running smoothly. This is not a position where you simply oversee the work—you'll be right in the middle of the daily action. You'll answer phones, schedule jobs, communicate with customers, support technicians, manage office responsibilities, and step in wherever needed. Our days can move quickly, so we need someone who can confidently juggle multiple priorities without letting important details slip through the cracks. What You'll Do Manage the day-to-day operations of the office Answer incoming calls and respond to customer questions Schedule and confirm carpet, upholstery, tile, and related cleaning appointments Coordinate daily schedules and communicate changes with field technicians Provide friendly, professional customer service from the initial call through job completion Handle customer concerns and help resolve scheduling or service issues Prepare invoices, process payments, and assist with accounts receivable Maintain accurate customer records, job information, and office paperwork Support and train office staff as the company grows Track open jobs, follow-ups, estimates, and outstanding balances Help improve office procedures, organization, and overall workflow Assist with basic social media, customer follow-up, and promotional efforts Work closely with ownership and field leadership to keep daily operations moving What We're Looking For Minimum of five years of office management experience required Experience leading employees and managing daily office operations Strong customer service and communication skills Comfortable managing busy phone lines and multiple priorities Confident, organized, dependable, and able to take initiative Able to communicate directly and professionally with customers and employees Strong attention to detail and follow-through Comfortable using computers, scheduling systems, email, and Microsoft Office QuickBooks experience is preferred Experience in carpet cleaning, restoration, home services, construction, or another service-based business is a plus Social media experience is helpful but not required The Right Fit You may be a great fit if you enjoy creating order out of chaos, solving problems, helping customers, and keeping a team on track. We need someone who can take ownership of the office while remaining willing to answer phones, handle paperwork, and help wherever the day takes us. If you are an experienced office professional who enjoys being involved in the daily operation of a service company, we would love to hear from you.

Pay:

$51,212.55 - $61,675.33 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person