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AC
AC Clayton
Front Office Manager
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Job Description
The AC Clayton hotel is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service. Key Responsibilities Lead front desk operations and ensure exceptional guest service. Recruit, train, coach, and develop front office associates. Serve as Manager on Duty and support overall hotel operations. Assist with revenue management, business development, and financial reporting. Ensure compliance with company policies, safety standards, and labor regulations. Oversee property standards, preventive maintenance, and team performance. Qualifications Hotel front office or guest services leadership experience required. Strong guest service, communication, and team development skills. Knowledge of hotel operations, revenue management, and financial reporting. Ability to lead, train, and motivate a high-performing team. Familiarity with HR practices, compliance requirements, and employee relations.