Office Manager/Administration Manager New River Tire Recycling / Rubberlogix | Pilot Mountain, NC Full-Time | $70,000-$80,000 per year, based on experience Lead the Team Behind the Team New River Tire Recycling and Rubberlogix are growing North Carolina-based companies that recycle scrap tires and manufacture recycled rubber flooring and related products. With approximately 70 employees today and plans to grow beyond 100 employees, we're looking for an experienced Office Manager to lead and coordinate our front-office operations and the people who support them. This is a leadership position with responsibility for Accounting/AR & AP, Human Resources, Customer Service, and Office Administration. The right person will bring structure, accountability, communication, and follow-through to the office while working closely with company leadership and our manufacturing and operations teams. If you're a strong people leader who enjoys organizing teams, solving problems, improving processes, and making sure the business runs smoothly, we'd like to meet you. What You'll Do Lead & Develop the Office Team You will provide day-to-day leadership and oversight for: Accounting Clerk / AR & AP HR Generalist Customer Service Team Office Administration Staff Responsibilities include: Set clear expectations, priorities, and accountability for office staff. Provide coaching, feedback, and performance management. Conduct regular one-on-one meetings and team check-ins. Coordinate workloads and priorities across office functions. Identify staffing, training, and development needs. Ensure team members have the resources and information necessary to succeed. Promote a professional, respectful, accountable office culture. Help develop employees and prepare high performers for increased responsibility. Accounting & Financial Administration Work closely with the Controller and accounting team to ensure accurate and timely financial administration. Oversee day-to-day AR/AP activities. Ensure customer invoicing and payment application processes are completed accurately and timely. Monitor AR aging and ensure collection follow-up is occurring according to established procedures. Ensure past-due customer accounts are appropriately escalated and placed on hold when required. Oversee AP invoice processing and approval workflows. Help identify discrepancies and ensure issues are resolved. Maintain appropriate internal controls and documentation. Coordinate accounting-related communication between the office and operations. Support the Controller with reporting, reconciliations, and administrative accounting needs. This position is not intended to replace the Controller. The Office Manager will provide day-to-day leadership and accountability for the accounting clerk while partnering with the Controller on accounting matters. Human Resources Provide day-to-day leadership and support for the HR Generalist while partnering with company leadership. Ensure HR processes and employee documentation are completed accurately and timely. Monitor recruiting and onboarding activity. Help ensure employee questions and HR issues are addressed promptly. Support consistent application of company policies and procedures. Coordinate communication between HR, managers, and employees. Monitor completion of required training and documentation. Support employee engagement and communication initiatives. Partner with leadership on employee-related issues and organizational needs. Customer Service Provide oversight and support to the customer service team to ensure customers receive timely, accurate, and professional service. Establish clear expectations for customer communication and follow-up. Monitor customer inquiries, orders, issues, and requests. Ensure customer issues are properly communicated to sales, production, logistics, and operations. Help resolve escalated customer concerns. Identify recurring customer-service problems and recommend process improvements. Monitor workload and staffing needs within customer service. Help develop consistent customer-service procedures. Office Administration Ensure the front office operates efficiently and professionally. Oversee administrative workflows and priorities. Establish and maintain standardized office procedures. Coordinate office supplies, equipment, vendors, and administrative needs. Maintain organized records and documentation. Support company meetings, communications, and administrative projects. Help ensure information flows effectively between departments. Identify inefficient processes and implement improvements. Assist leadership with special projects and organizational initiatives. What We're Looking For We're looking for a strong, hands-on leader, not simply an experienced administrator. You'll be a strong candidate if you have: 5+ years of progressive administrative, office management, operations, HR, accounting, or related experience. Demonstrated experience supervising or managing employees. Strong organizational and project-management skills. Excellent written and verbal communication. Strong problem-solving and decision-making skills. Experience managing multiple priorities and departments. Ability to hold employees accountable while maintaining positive working relationships. Strong attention to detail and follow-through. Proficiency with Microsoft Office, particularly Excel. Experience with accounting, HR, CRM, ERP, or other business systems. Preferred Qualifications Bachelor's degree in Business Administration, Management, Accounting, HR, or a related field. Experience managing multiple administrative functions. Manufacturing, distribution, recycling, logistics, or industrial experience. Experience with QuickBooks and/or ERP systems. Experience working with hourly employees. Experience developing and implementing administrative processes. Experience managing customer service or inside sales support teams. The Person We're Looking For The ideal candidate is someone who brings order to complexity. You should be comfortable walking into a busy office, identifying what needs attention, establishing priorities, and making sure the team follows through.

You should be:

A leader, not just a supervisor. Organized and highly dependable. Comfortable having difficult conversations. Fair and consistent. Proactive rather than reactive. Strong enough to make decisions without constantly needing direction. Comfortable working with both frontline employees and senior leadership. Willing to get into the details when necessary. Focused on solutions rather than blame. A strong communicator who keeps people informed. Someone who takes ownership and expects the same from the team. Most importantly, you should understand that the office exists to support the entire business. Accounting, HR, customer service, and administration don't operate independently. They must work together with sales, logistics, production, maintenance, and operations to keep the company moving. What Success Looks Like Within your first year, success will mean: The office team has clear roles, expectations, and accountability. HR, accounting, customer service, and administrative processes are organized and consistently followed. Customer issues are communicated and resolved quickly. AR/AP processes are accurate and timely. Recruiting and onboarding processes are running consistently. Employees know where to go when they need help. Office staff are communicating effectively with operations. Leadership has better visibility into administrative and people-related issues. Problems are identified and addressed before they become larger problems. The office operates with less dependence on senior leadership for day-to-day decisions.

Compensation & Benefits Salary:

$70,000-$80,000 annually, depending on experience and qualifications.

Benefits include:

Medical, dental, and vision insurance 401(k) retirement plan Paid time off Paid holidays Company-sponsored employee benefits Professional development opportunities Opportunity for increased responsibility and career growth Why Join Us? This is an opportunity to have a real leadership role in a growing North Carolina company. We're not looking for someone to simply maintain the status quo. We're growing from approximately 70 employees toward 100+ employees, and we're building the structure, systems, and leadership team needed to support that growth. The Office Manager will have a direct impact on how effectively our people, customers, and administrative functions are supported. If you're an experienced leader who enjoys building teams, creating structure, solving problems, and helping a growing company become better organized and more effective, we'd like to hear from you. Apply today to join New River Tire Recycling and Rubberlogix.

Pay:

$70,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person