Front Office Manager & CSR Barefoot Press Raleigh, NC Job Details Full-time | Contract $18 - $25 an hour 6 hours ago Qualifications Customer records maintenance Pricing Customer relationship building Email customer support Phone communication Logistics customer service Greeting customers Direct client contact Answering guest questions Purchase order management Mid-level Client invoicing Math Sales quoting Customer engagement Providing printing and binding estimates Purchasing Prepress software Office management Adobe Acrobat Office phone management Customer data entry Full Job Description Front Office Manager & CSR (Contract to Full-Time) Some customers walk in with print-ready files and a purchase order. Others walk in with a sketch and a prayer. Since 1987, Barefoot Press — Raleigh's original green printer — has been turning both into something they're proud to hand out, hang up or mail. After many years at our front desk, our longtime customer service lead is retiring. We're looking for the person who'll carry those relationships forward and help forge new ones. You'll be the first voice customers hear and often the last face they see at pickup. In between, you'll figure out what they actually need, answer the questions they didn't know to ask, and hand our production team a job they can run right the first time. We're a small, adaptable and dedicated team. Most of our people have been here for years, some for decades — and we'd love for you to join us. What you'll do Answer phone calls, email queries and assist the occasional walk-in Understand each project and recommend the right process, paper and finish Prepare estimates in our shop software and follow up on open quotes Enter approved jobs with complete, accurate specs so prepress and production can run without guesswork Send proofs, track approvals and keep customers updated on status and timing Coordinate pickups, deliveries and shipping; handle invoices and payments Resolve issues quickly and fairly when something doesn't go to plan Keep customer records current, maintain our job board and archive jobs once they ship What you bring 2+ years in customer service, ideally in the print, sign or graphics industry Working knowledge of printing processes (or a real eagerness to learn them) Clear, friendly communication in person, by phone and in writing Comfort with numbers, measurements and pricing math Confidence learning new software and technology; familiarity with Adobe Acrobat and Creative Cloud is a plus Ability to juggle multiple jobs at once and stay organized under deadline A proactive, solutions-oriented mindset You'll be a great fit if you Genuinely like people and can stay warm when things get hectic Notice the details — a missing bleed, a wrong quantity, an unrealistic date Care about how things are made and the craft that goes into a good product Are curious and always looking to learn and grow Are a creative, maker or entrepreneurial spirit yourself Thrive on a small team, respect others' strengths and value team success over your own Details Full-time, Monday-Friday, on-site at our shop on Pershing Road in

Raleigh Pay:

$18-$25 per hour, depending on experience Contract to full time To apply, send a resume and a bit about yourself and your experience.

Work Location:

In person