Front Office Operations Manager

Front Office Operations Manager Wilmington, NC Job Details Full-time 18 hours ago Benefits Health insurance Paid time off 401(k) matching Life insurance Qualifications Collaborate with healthcare professionals Patient flow optimization Procedural guides Workflow management (operations management method) Clinic experience Mid-level Improving operational efficiency 3 years Medical scheduling Change management Team development Key Performance Indicators EMR/EHR Policy & process development Performance Improvement (PI) Front desk Healthcare team management Patient interaction Office management Team motivation (leadership skill) Communication skills Staffing management Staff development Full Job Description Job Overview Tinsley Surgical, PA is seeking a Front Office Operations Manager to lead the daily execution of all non-clinical patient-facing operations in a fast-paced, growing vascular and general surgery practice. This role is responsible for managing front desk staff, optimizing patient flow, ensuring scheduling efficiency, and maintaining a consistently high standard of patient experience aligned with our core values: accessibility, affability, and ability . This is a hands-on leadership role in a dynamic environment where volume, complexity, and expectations are high. The ideal candidate thrives in growth, brings structure to complexity, and leads with clarity and accountability. Duties Team Leadership Lead, coach, and develop front desk and administrative staff (check-in, check-out, scheduling) Set clear expectations for performance, professionalism, and patient interaction Hold team members accountable through regular feedback and performance management Foster a culture of ownership, responsiveness, and service excellence Operational Execution Oversee daily clinic flow from patient arrival through checkout Ensure efficient scheduling practices that maximize provider productivity and patient access Monitor and reduce patient wait times and bottlenecks Coordinate staffing and coverage to meet demand Patient Experience Ensure every patient interaction reflects accessibility, affability, and professionalism Address patient concerns promptly and effectively Standardize front-end processes to create a consistent, high-quality experience Process Improvement Identify inefficiencies and implement workflow improvements Develop and refine standard operating procedures for front office functions Partner with clinical leadership to align front-end and clinical workflows Metrics & Accountability Track and manage key performance indicators, including: Patient wait times No-show and cancellation rates Scheduling utilization Front desk productivity Use data to drive continuous improvement Qualifications Required 3-7+ years of experience managing teams in a high-volume medical or service environment Demonstrated ability to lead teams through growth and change Strong operational mindset with attention to detail and execution Excellent communication and interpersonal skills Proven ability to hold teams accountable while maintaining morale Preferred Experience in surgical or specialty medical practice Familiarity with EMR systems and scheduling workflows Experience improving operational efficiency in a clinical setting The successful candidate will: Bring structure to a busy, fast-moving environment Lead with clarity, consistency, and accountability Improve throughput without sacrificing patient experience Elevate the performance of the entire front office team Join us to be part of a vibrant team dedicated to creating an efficient, friendly, and professional front office environment. Your expertise will help shape the first impression of our organization while supporting our operational success!

Benefits:

401(k) matching Health insurance Life insurance Paid time off

Work Location:

In person