Job Overview We are seeking a dynamic and energetic Front Office Manager to lead our guest experience team and ensure exceptional service at our hospitality venue. In this pivotal role, you will oversee daily operations, manage staff, and create a welcoming environment that exceeds guest expectations. Your leadership will drive operational excellence, foster team collaboration, and uphold the highest standards of customer service. If you thrive in fast-paced settings and have a passion for hospitality and event management, this is your opportunity to make a significant impact. Duties Lead and supervise guest services staff, ensuring they deliver outstanding customer experiences consistently Oversee shift management, coordinating schedules to maintain optimal staffing levels during peak times Manage operational aspects of the venue, including event setup, execution, and breakdown to ensure seamless guest experiences Handle guest inquiries, complaints, and feedback with professionalism and promptness to maintain high satisfaction levels Develop and implement staff training programs focused on hospitality standards, safety procedures, and operational protocols Prepare detailed reports on daily operations, guest feedback, and staff performance to inform management decisions Collaborate with event management teams to coordinate logistics, budgeting, and resource allocation for various events Qualifications Proven experience in guest services management within hospitality or event venues Strong leadership skills with demonstrated ability to supervise staff and manage teams effectively Extensive experience in events management and operational coordination Proficiency in Microsoft Office suite for report writing, scheduling, and communication purposes Excellent managerial communication skills to motivate staff and liaise with stakeholders Prior experience in resort or large-scale event venue environments is highly desirable Knowledge of budgeting, cash handling, and operational management practices Technical proficiency with venue management systems and safety equipment such as first aid and CPR certifications preferred Demonstrated ability in supervisory roles with assistant manager or managerial decision-making experience Join us as a Guest Service Manager where your enthusiasm for hospitality meets your leadership talents! Be part of a vibrant team dedicated to creating memorable experiences for every guest while advancing your career in a fast-paced environment that values innovation, teamwork, and excellence.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Referral program

Experience:

Guest services: 3 years (Preferred) Ability to

Commute:

Swedesboro, NJ 08085 (Preferred)

Work Location:

In person