Front Office Manager Location:

Spark by

Hilton Lockport NY Pay:

$18-$20 per hour, based on experience Work location: On-site Spark by Hilton Lockport is seeking a Front Office Manager to lead our front desk team and create a welcoming, efficient experience for every guest. The ideal candidate has hotel front office leadership experience, communicates clearly, and keeps daily operations running smoothly. Responsibilities Oversee front desk operations, including check-ins, check-outs, reservations, and guest requests. Train, schedule, and coach front desk team members. Handle guest concerns promptly and professionally. Monitor room availability and coordinate closely with housekeeping and maintenance. Maintain accurate guest records, daily reports, and payment procedures. Maintain Hilton brand standards and follow hotel health and safety procedures. Monitor guest feedback, resolve concerns promptly, and identify ways to improve guest satisfaction. Qualifications 2-3 years of hotel front office supervisory or management experience required. Experience with hotel property management systems, reservations, and daily reporting. Strong leadership, organization, problem-solving, and guest service skills. Ability to work a flexible schedule, including weekends and holidays as needed. If you enjoy leading a team and making every guest feel welcome, we encourage you to apply.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person